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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles

2020-2023 Mercedes-Benz Metris Recalled for Rearview Camera Failure

Agency Publication Date: July 11, 2025
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Summary

Daimler Vans USA is recalling approximately 43,422 Mercedes-Benz Metris vehicles from the 2020-2023 model years. The electrical connections for the infotainment system may not be properly secured, which can prevent the rearview camera image from appearing when the vehicle is in reverse. Dealers will inspect and repair the infotainment system connections free of charge to ensure they are properly secured.

Risk

If the rearview camera image does not display, the driver's visibility of the area behind the vehicle is reduced. This increases the risk of a crash or hitting a pedestrian while backing up.

What You Should Do

  1. This recall affects 2020-2023 Mercedes-Benz Metris vehicles where loose electrical connections may cause the rearview camera to fail.
  2. Contact an authorized Mercedes-Benz dealer to schedule a free inspection and repair of your infotainment system's electrical connections.
  3. If you have additional questions, contact Daimler Vans USA customer service at 1-877-762-8267 and mention recall number VS2GARPIN.
  4. Call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov/recalls for further information.

Your Remedy Options

🔧Free Repair

Free inspection and repair of infotainment connections

How to: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267.

Affected Products

Product: 2020-2023 Mercedes-Benz Metris
Part / Model:
Metris

Manufacturer recall number VS2GARPIN; NHTSA campaign number 25V463.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V463000
Status: Active
Manufacturer: Daimler Vans USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 43,422 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: November 11, 2025
Distributed To: Nationwide
Manufacturer Recall #: VS2GARPIN
Agency Last Updated: November 17, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response