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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

Ford Motor Company: 2023 Explorer Recalled for Rearview Camera Display Failure

Agency Publication Date: October 13, 2023
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Summary

Ford Motor Company is recalling approximately 2,866 Explorer vehicles from the 2023 model year that are equipped with standard rearview cameras. A manufacturing error in the wiring harness can cause the rearview camera to show a blue image instead of the area behind the vehicle when shifting into reverse. Dealers will inspect and repair the camera's wire harness free of charge to ensure the system complies with federal safety standards for rear visibility.

Risk

If the rearview camera displays a blue screen instead of a clear image, the driver's visibility behind the vehicle is significantly reduced. This failure to show obstacles or pedestrians while backing up increases the risk of a crash.

What You Should Do

  1. Identify if you own a 2023 Ford Explorer equipped with a standard rearview camera.
  2. Pay attention to the SYNC screen when shifting your vehicle into reverse; if a blue image appears instead of the rear view, your vehicle is experiencing the defect.
  3. Contact any authorized Ford dealer to schedule a free inspection and repair of the rearview camera wire harness, which involves fixing loose splices.
  4. If you have further questions, contact Ford customer service at 1-866-436-7332 and reference recall number 23C31.
  5. For additional information, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Inspection and repair of the rearview camera wire harness.

How to: Take the vehicle to a Ford dealer to have the wire harness inspected and loose splices repaired free of charge.

Affected Products

Product: 2023 Ford Explorer

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V686000
Status: Active
Manufacturer: Ford Motor Company
Sold By: Ford dealers
Units Affected: 2,866 vehicles(143% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: November 2, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 23C31
Agency Last Updated: April 5, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response