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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Recreational Vehicles

Jayco, Inc.: Solstice and Expanse Motorhomes Recalled for Faulty Rearview Camera

Agency Publication Date: March 19, 2024
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Summary

Jayco, Inc. is recalling approximately 136 motorhomes, including 2023-2024 Jayco Solstice, Solstice LI, Entegra Coach Expanse, and Expanse LI models built on Ford chassis. The rearview camera, or 360-degree view camera if equipped, may fail to display an image on the dashboard screen when the vehicle is shifted into reverse. Ford or Lincoln dealers will replace the camera and update the necessary software and wiring free of charge to resolve the issue.

Risk

If the rearview camera image does not display, the driver's visibility behind the vehicle is significantly reduced while backing up. This failure to show rear surroundings increases the risk of hitting a person or object, potentially leading to a crash or injury.

What You Should Do

  1. Identify if your vehicle is affected by checking your owner's manual or registration for these specific models: 2023-2024 Jayco Solstice, Jayco Solstice LI, Entegra Coach Expanse, or Entegra Coach Expanse LI built on a Ford chassis.
  2. Contact a local Ford or Lincoln dealer to schedule a free appointment to have the rearview camera replaced and the vehicle software and wiring updated.
  3. If you have additional questions, contact Jayco customer service at 1-800-283-8267 and reference Jayco recall number 'Ford 23V-598'.
  4. You may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

You have 2 options:

๐Ÿ”„Option 1: Free Replacement

Rearview camera replacement

How to: Contact a Ford or Lincoln dealer to have the camera replaced free of charge.
๐Ÿ”งOption 2: Free Repair

Software and wiring update

How to: Dealers will update vehicle software and wiring as necessary during the camera replacement service.

Affected Products

Product: 2023-2024 Jayco Solstice
Product: 2023-2024 Jayco Solstice LI
Product: 2023-2024 Entegra Coach Expanse
Product: 2023-2024 Entegra Coach Expanse LI

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V212000
Status: Active
Manufacturer: Jayco, Inc.
Sold By: Authorized Jayco dealers
Units Affected: 136 vehicles(136% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: April 18, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: Ford 23V-598
Agency Last Updated: April 22, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response