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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture/Home Decor

Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert)

Agency Publication Date: July 15, 2021
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Summary

Real Flame has recalled about 700 Arroyo and Hideaway Wood Burning Fire Pits sold exclusively at Crate and Barrel because wood stored in the base of the units can catch fire. There has been one report of a fire causing minor property damage, although no injuries have been reported. These black-colored fire pits were sold at Crate and Barrel stores and online from December 2020 through May 2021. Consumers should immediately stop using these fire pits and contact Real Flame for a full refund.

Risk

Wood stored in the compartment underneath these fire pits can ignite during use, posing a fire hazard to users and property.

What You Should Do

  1. Identify your product by checking the model and UPC: The Arroyo is a black chimenea-style fireplace (5' tall, 1.5' wide) with UPC 752370060107. The Hideaway is a black round fireplace (1.5' tall, 3' wide) with UPC 752370064501.
  2. Immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pit.
  3. Contact Real Flame at 800-654-1704 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.realflame.com (click 'Support') to arrange for the removal of the fire pit in exchange for a full refund.
  4. If you purchased the product through Crate and Barrel, be aware that Real Flame is attempting to contact all known purchasers directly.
  5. For additional questions or to report a safety concern, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

๐Ÿ’ฐFull Refund

Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Real Flame is contacting all known purchasers directly.

Contact: Real Flame at 800-654-1704 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.realflame.com and click "Support" for more information.

Affected Products

Product: Arroyo Wood Burning Fire Pit
UPC Codes:
752370060107
Date Ranges: December 2020 through May 2021
Product: Hideaway Wood Burning Fire Pit
UPC Codes:
752370064501
Date Ranges: December 2020 through May 2021

Product Images

Recalled Arroyo Wood Burning Fire Pit

Recalled Arroyo Wood Burning Fire Pit

Recalled Hideaway Wood Burning Fire Pit

Recalled Hideaway Wood Burning Fire Pit

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21763
Status: Active
Sold By: Exclusively at Crate and Barrel stores nationwide and online at www.crateandbarel.com from December 2020 through May 2021 for about $700.
Manufactured In: China
Units Affected: About 700 (In addition, about 81 in Canada)
Distributed To: Nationwide
Importer: Real Flame Co. Inc., of Racine, Wis.
Contact: Real Flame at 800-654-1704 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.realflame.com and click "Support" for more information.
Agency Last Updated: July 15, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response