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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Wearables

Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard

Agency Publication Date: September 25, 2018
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Summary

Provata Health has recalled about 30,000 promotional activity trackers because the wristbands can overheat while being worn or during charging. The firm has received 13 reports of overheating, including three reports of users sustaining burns to their wrists. These fitness trackers were distributed for free in black, blue, or mint green as part of mailings and employer wellness events between August 2017 and July 2018.

Risk

The internal components of the wristband can malfunction and overheat during use or while charging, posing a risk of skin burns to the wearer. Three reports of burn injuries have already been confirmed.

What You Should Do

  1. Immediately stop wearing, using, or charging the Provata activity tracker wristbands.
  2. Check the packaging for the brand name 'Provata' and the text 'Activity Tracker [color]' to confirm your device is part of this recall. The trackers feature a digital display, heart rate and step detector, and a charging terminal.
  3. Contact Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday for instructions on how to receive a free replacement wristband.
  4. Visit www.provatahealth.com and click on 'Recall' at the top of the page for more information and to request your replacement.
  5. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

📋Replace

Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.

Contact: Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information.

Affected Products

Product: Provata Activity Tracker (Black)
Date Ranges: August 2017 - July 2018
Product: Provata Activity Tracker (Blue)
Date Ranges: August 2017 - July 2018
Product: Provata Activity Tracker (Mint Green)
Date Ranges: August 2017 - July 2018

Product Images

Recalled activity tracker

Recalled activity tracker

Packaging for recalled activity tracker

Packaging for recalled activity tracker

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 18231
Status: Active
Manufacturer: Million Concept Electronic (Shenzhen) Co., Ltd., of China
Sold By: Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona.
Distributor: Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.
Manufactured In: China
Units Affected: About 30,000
Distributed To: Nationwide
Importer: Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.
Contact: Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com and click on “Recall” at the top of the page for more information.
Agency Last Updated: September 25, 2018

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response