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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskCPSC
Tools & Hardware/Fasteners & Hardware

Defender Security and Gate-House Glass Doorknobs Recalled for Laceration Hazard

Agency Publication Date: August 31, 2023
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Summary

About 167,000 glass doorknobs sold under the Defender Security, Gate-House, and Reliabilt brands are being recalled because they can crack and separate from the handle assembly. Prime-Line has received five reports of these glass doorknobs breaking and causing laceration injuries that required stitches. The products feature fluted glass knobs and were sold in various finishes, including bronze, brass, satin nickel, matte black, and chrome. Consumers should immediately stop using these doorknobs and contact Prime-Line for instructions on how to receive a full refund.

Risk

The glass portion of the doorknob can unexpectedly break or detach from the metal assembly, creating sharp edges that pose a serious laceration risk to anyone attempting to turn the knob. Five individuals have already reported injuries requiring stitches due to this defect.

What You Should Do

  1. This recall involves fluted glass doorknobs sold under the brand names Defender Security, Gate-House, and Reliabilt in bronze, brass, satin nickel, matte black, and chrome finishes.
  2. Check the top right side of your product packaging for the model number to see if your doorknob is included. Affected model numbers include E 2279, E 2279-L, E 2311, E 2317, E 2328, E 2496, E 2497, E 2536, E 2536-L, E 2537, E 2537-L, E 2750, and E 2797.
  3. Immediately stop using the recalled doorknobs and replace them with a safe alternative.
  4. Contact Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, email glassknobs@realtimeresults.net, or visit https://www.recallrtr.com/glassknobs to receive instructions on how to obtain a full refund.
  5. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled doorknobs and contact Prime-Line for instructions on how to receive a full refund.

Contact: Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information.

Affected Products

Product: Prime-Line Glass Doorknobs
Variants: Defender Security brand, Gate-House brand, Reliabilt brand, Bronze finish, Brass finish, Satin nickel finish, Matte black finish, Chrome finish, Fluted glass
Model:
E 2279
E 2279-L
E 2311
E 2317
E 2328
E 2496
E 2497
E 2536
E 2536-L
E 2537
E 2537-L
E 2750
E 2797
Date Ranges: Sold February 2022 through April 2023

Model number is printed on the top right side of the packaging.

Product Images

Recalled Glass Doorknobs Spindle Set

Recalled Glass Doorknobs Spindle Set

Recalled Glass Doorknobs Passage Door Latch Set

Recalled Glass Doorknobs Passage Door Latch Set

Recalled Glass Doorknobs Mortise Lock Set

Recalled Glass Doorknobs Mortise Lock Set

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 23271
Status: Active
Sold By: Home improvement stores; Amazon.com; Wayfair.com
Manufactured In: China
Units Affected: About 167,000 (In addition, about 10,265 were sold in Canada)
Distributed To: Nationwide
Importer: Prime-Line Products LLC, of Redlands, California
Contact: Prime-Line at 800-729-6123 from 8 a.m. to 7 p.m. ET Monday through Friday, by email at glassknobs@realtimeresults.net, online at https://www.recallrtr.com/glassknobs or at www.primeline.net and click on "Important Recall Information" at the top of the page for more information.
Agency Last Updated: August 31, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response