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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

PTS Diagnostics A1CNow+ HbA1c System Recalled for Inaccurate Test Results

Agency Publication Date: October 24, 2024
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Summary

PTS Diagnostics, Inc. is recalling 2,452 units of its A1CNow+ Multi-Test HbA1c System because the cartridge and analyzer codes within the product box may not match. This system, which includes a monitor, test cartridges, and a blood sample dilution kit, is used to measure Hemoglobin A1C levels. While no injuries have been reported, using components from different lots together can cause the device to display inaccurate blood sugar results. The company initiated the recall after receiving complaints about the non-matching codes.

Risk

Mismatched components can cause the system to provide blood sugar readings that are falsely high or falsely low. A falsely high result (over-recovery) could lead a patient or healthcare provider to incorrectly increase therapies such as medication, physical activity, or dietary changes, which could pose health risks.

What You Should Do

  1. This recall affects the A1CNow+ Multi-Test HbA1c System, which consists of a semi-disposable monitor, plastic reagent cartridges, and a sample dilution kit.
  2. Identify if your product is affected by checking the product test system box for UDI-DI 00381933021011 and lot numbers 9331803 or 2323019.
  3. Stop using the recalled product immediately to avoid receiving inaccurate diagnostic results.
  4. Contact PTS Diagnostics or your medical distributor to arrange for a return, replacement, or correction of the affected test system.
  5. Call the FDA Consumer Complaint hotline at 1-888-463-6332 for more information regarding this medical device recall.

Your Remedy Options

๐Ÿ“‹Other Action
How to: Stop using the recalled product. Contact the manufacturer or your distributor to arrange return, replacement, or correction.

Affected Products

Product: A1CNow+ Multi-Test HbA1c System
Lot Numbers:
9331803
2323019
UDI:
00381933021011

The system includes (1) a semi-disposable monitor, (2) plastic cartridges with reagent strips, and (3) a sample dilution kit.

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 95416
Status: Resolved
Manufacturer: Polymer Technology Systems, Inc. dba PTS Diagnostics, Inc.
Sold By: authorized dealers; medical distributors
Manufactured In: United States
Units Affected: 2,452 units
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.