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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Vehicles/Motorcycles & ATVs

Polaris Patriot 9R MATRYX Snowmobiles Recalled for Clutch Failure Risk

Agency Publication Date: November 30, 2023
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Summary

Polaris is recalling approximately 2,200 Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS snowmobiles because the drive clutch can fail and break apart. The company has received 91 reports of clutch failure, including nine reports where components separated from the unit and flew off the vehicle. These snowmobiles were sold at authorized Polaris dealers nationwide between January 2022 and April 2023 for between $18,500 and $19,900. Consumers should immediately stop using the vehicles and contact a dealer for a free repair that includes a new clutch and a guard kit.

Risk

The primary drive clutch can fail during operation, causing internal clutch components to come loose or separate entirely from the vehicle. If these components separate while the engine is running, they can strike the rider or bystanders, posing a serious injury hazard.

What You Should Do

  1. The recalled snowmobiles are Polaris Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS models sold in black and various custom color combinations.
  2. To determine if your vehicle is affected, look for 'POLARIS' stamped on the front side paneling and locate the Vehicle Identification Number (VIN) and model number on the right side of the vehicle's frame.
  3. Immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair.
  4. The remedy includes the replacement of the primary (drive) clutch, the installation of a clutch guard kit, and receiving an addendum for the owner's manual.
  5. Contact Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday, or check your VIN online at www.polaris.com/en-us/off-road-recalls/.
  6. You can also reach the Polaris owner connections team by emailing Owner.Connections@polaris.com or using the online forum at www.polaris.com.
  7. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair to replace the primary (drive) clutch, install a clutch guard kit and receive an owner's manual addendum. Polaris is notifying all dealers and registered owners directly.

Contact: Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. Consumers can also contact Polaris' owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email.

Affected Products

Product: PATRIOT 9R MATRYX PRO RMK Snowmobile
Variants: Black, Custom color combinations
Date Ranges: Sold January 2022 through April 2023

VIN and model number located on the right side of the vehicle's frame.

Product: PATRIOT 9R MATRYX RMK KHAOS Snowmobile
Variants: Black, Custom color combinations
Date Ranges: Sold January 2022 through April 2023

VIN and model number located on the right side of the vehicle's frame.

Product Images

Recalled Polaris Model Year 2023 PATRIOT 9R MATRYX RMK KHAOS

Recalled Polaris Model Year 2023 PATRIOT 9R MATRYX RMK KHAOS

Recalled Polaris Model Year 2023 Patriot 9R MATRYX PRO RMK

Recalled Polaris Model Year 2023 Patriot 9R MATRYX PRO RMK

Recalled Polaris Snowmobile VIN/Model Number Location

Recalled Polaris Snowmobile VIN/Model Number Location

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 24720
Status: Active
Manufacturer: Polaris Industries Inc., of Medina, Minnesota
Sold By: Authorized Polaris dealers
Manufactured In: United States
Units Affected: About 2,200 (In addition, about 1,000 were sold in Canada)
Distributed To: Nationwide
Contact: Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. Consumers can also contact Polaris' owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email.
Agency Last Updated: November 30, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response