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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Batteries & Chargers

PNY Recalls Portable Lithium Polymer Battery Packs Due to Fire Hazard

Agency Publication Date: November 12, 2015
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Summary

PNY is recalling about 56,000 portable lithium polymer battery packs, model number T10400, because the batteries can overheat and vent flames. There has been one report of a battery pack venting flames, although no injuries have been reported. These handheld chargers are black or gray and were sold at retailers like Best Buy, Office Depot, and Amazon between January 2014 and August 2015 for about $50. Consumers should immediately stop using these devices and contact PNY for a free replacement.

Risk

The battery pack can overheat internally, causing the casing to melt or vent flames, which creates a significant risk of house fires and severe burn injuries to users.

What You Should Do

  1. Check the back of your PNY battery pack for the model number T10400 to see if it is included in this recall.
  2. Identify the device by its physical features: it measures 4 inches x 2.75 inches x 0.75 inches, has two USB outputs, four blue LED lights, and the 'PNY' logo laser-printed on the bottom front.
  3. Immediately stop using the recalled battery pack and do not attempt to charge it or use it to charge other devices.
  4. Contact PNY Technologies for a free replacement rechargeable battery by calling toll-free at 888-316-1194 from 9 a.m. to 8 p.m. ET Monday through Friday, emailing Tech-Support-T10400@pny.com, or visiting www.pny.com and clicking on 'Product Recall' under the Support menu.
  5. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers should immediately stop using the recalled batteries and contact PNY for a free replacement rechargeable battery.

Contact: PNY Technologies toll-free at 888-316-1194 from 9 a.m. to 8 p.m. ET Monday through Friday, online at www.pny.com and click on "Product Recall" under the "Support" menu at the bottom of the page, or email Tech-Support-T10400@pny.com for more information.

Affected Products

Product: PNY Portable Lithium Polymer Battery Pack (T10400)
Model:
T10400
Date Ranges: Sold from January 2014 through August 2015

Product Images

T10400 Black

T10400 Black

T10400 Gray

T10400 Gray

Side view of T10400

Side view of T10400

View of model number

View of model number

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 16032
Status: Active
Sold By: Best Buy, Office Depot, Office Max and other retail stores nationwide and online at amazon.com and frys.com from January 2014 through August 2015 for about $50.
Distributor: PNY Technologies, Inc., of Parsippany, N.J.
Manufactured In: China
Units Affected: About 56,000 (in addition, about 800 sold in Canada)
Distributed To: Nationwide
Importer: PNY Technologies, Inc., of Parsippany, N.J.
Contact: PNY Technologies toll-free at 888-316-1194 from 9 a.m. to 8 p.m. ET Monday through Friday, online at www.pny.com and click on "Product Recall" under the "Support" menu at the bottom of the page, or email Tech-Support-T10400@pny.com for more information.
Agency Last Updated: November 12, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response