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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Philips Ultrasound, Inc.: 5000 Compact Series Ultrasound Systems Recalled for Patient Burn Risk

Agency Publication Date: May 3, 2024
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Summary

Philips Ultrasound, Inc. is recalling 363 units of its 5000 Compact Series Ultrasound Systems, specifically models 5500 and 5300 manufactured before December 20, 2023. These systems, when used with certain cart options and multiport adapters, have a software defect where a transesophageal echocardiography (TEE) transducer can remain powered even when not selected for imaging. This can cause the transducer tip to overheat without the system’s temperature monitoring or control systems being active, potentially leading to patient internal burns during medical procedures.

Risk

The ultrasound system may fail to properly manage power to an unselected TEE transducer, causing the device to exceed safe temperature limits. Because the temperature monitoring and safety controls are inactive in this specific state, the transducer can reach temperatures that cause serious internal tissue burns to the patient.

What You Should Do

  1. Identify if your facility is using a Philips 5000 Compact Series Ultrasound System (Models 5500 CV, 5500 P, 5500 W, 5500 G, 5300 W, 5300 P, or 5300 G) manufactured on or before December 20, 2023.
  2. Check the serial number on the back of your ultrasound unit and compare it against the affected list, which includes identifiers such as USN23P0684, USN23P0720, USN23P0048, and US922P0893 among others.
  3. Immediately follow all safety instructions provided in the voluntary notification letter issued by Philips Ultrasound, Inc. regarding the specific sequence of transducer connection and selection.
  4. Contact Philips Ultrasound, Inc. directly at their Bothell, Washington headquarters or through your local authorized service representative to arrange for the necessary software or hardware correction.
  5. If you are a patient and believe this device was used during your procedure, contact your healthcare provider for further guidance.
  6. For additional questions or to report issues, contact the FDA at 1-888-463-6332 or visit www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

📋Other Action

Manufacturer correction/instruction

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: 5000 Compact Series Ultrasound System 5500 CV
Model / REF:
5500 CV
795141
UPC Codes:
00884838116566
Lot Numbers (126):
USN23P0684
USN23P0623
USN23P0624
USN23P0685
USN23P0720
USN23P0615
USN23P0627
USN23P0611
USN23P0683
USN23P0682
USN23P0625
USN23P0173
USN23P0164
US823P0231
USN23P0613
USN23P0172
USN23P0721
USN23P0410
USN23P0612
USN23P0614
USN23P0171
US623P0141
US823P0233
US423P0844
US523P1060
US523P1061
US523P1750
US523P2536
US523P2537
US523P2672
US523P2673
US423P0842
US623P0140
US423P0759
US623P0142
US623P0230
US623P0485
US623P0486
US623P0740
US623P0790
US623P0791
US623P0792
US623P0866
US623P0867
US423P0843
US623P0966
US423P0672
US423P0673
US423P0674
US423P0712
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5500 P
Model / REF:
5500 P
795143
UPC Codes:
00884838116573
Lot Numbers (64):
USN23P0048
USN23P0050
USO23P2276
USO23P2275
US523P2372
US523P2538
US523P2406
US523P2405
US523P2374
US523P2373
US523P1837
US523P1838
US623P0741
US523P1839
US823P0744
US823P0745
US723P2257
US823P1030
US823P0877
US823P0548
US823P0547
US823P0546
US823P0511
US823P0509
US823P0317
US723P2258
US823P0510
US623P1486
US623P1485
US623P1741
US623P0969
US623P0968
US723P0809
US823P2055
US823P2054
US723P1584
US723P1472
US723P1471
USN23P0334
US823P2053
US723P1917
US923P0381
US823P1254
US723P0182
US723P0063
US623P2118
USO23P0171
US723P1918
US823P1250
USO23P2174
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5500 W
Model / REF:
5500 W
795144
UPC Codes:
00884838116580
Lot Numbers:
USN23P0628
USN23P0411
USN23P0174
USN23P0166
US523P2404
US623P0603
US623P0601
US423P0994
US423P0993
US423P0995
US623P0602
US623P2004
US623P1075
US723P0174
US723P0173
US623P2109
US623P2005
US922P0887
US623P1740
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5500 G
Model / REF:
5500 G
795145
UPC Codes:
00884838116597
Lot Numbers (130):
USN23P0165
USN23P0053
USO23P1901
USO23P2068
USN23P0686
USN23P0414
USN23P0413
USN23P0412
USN23P0335
US523P2674
US523P2800
US523P2798
US523P2799
US623P0318
US623P0395
US623P0394
US623P0393
US623P0319
US623P0229
US623P0228
US623P0019
US623P0018
US623P0017
US623P0320
US523P2152
US523P2151
US523P2014
US523P2013
US523P2012
US523P1749
US523P1440
US523P1439
US823P0984
US823P0742
US823P0743
US823P0730
US823P0879
US823P1084
US823P0550
US823P0512
US823P0732
US723P2261
US723P2260
US723P2259
US623P1281
US623P1610
US623P1404
US623P1280
US623P1713
US823P0549
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5300 W
Model / REF:
5300 W
795146
UPC Codes:
00884838116603
Lot Numbers:
US922P0893
USN23P0616
USN23P0177
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5300 P
Model / REF:
5300 P
795147
UPC Codes:
00884838116610
Lot Numbers:
USN23P0724
US922P0892
USN23P0415
US723P0850
US823P0836
US723P0810
US623P0908
US623P2124
US623P2123
Date Ranges: Manufactured on or before 20-Dec-2023
Product: 5000 Compact Series Ultrasound System 5300 G
Model / REF:
5300 G
795148
UPC Codes:
00884838116627
Lot Numbers:
US922P0891
US823P0230
US823P0228
US623P0484
US823P0229
USO23P2070
USO23P2176
US723P1586
USN23P0175
USN23P0176
US723P0600
USN23P0052
Date Ranges: Manufactured on or before 20-Dec-2023

Product Images

Image 1 – Deluxe Macarons Party Edition, front of package

Image 1 – Deluxe Macarons Party Edition, front of package

Image 2 – Deluxe Macarons Party Edition, back of package

Image 2 – Deluxe Macarons Party Edition, back of package

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 94328
Status: Active
Manufacturer: Philips Ultrasound, Inc.
Sold By: Authorized Medical Distributors; Direct Sales
Manufactured In: United States
Units Affected: 363
Distributed To: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maryland, Maine, Michigan, North Carolina, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, Utah, Virginia

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES · FDA Press Release · Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.