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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

ยฉ 2026 Go Backs. All rights reserved.

Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Philips MRE Scanning Systems Recalled for Accuracy Errors

Agency Publication Date: April 27, 2026
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Summary

Philips North America is recalling 423 MRI scanning systems equipped with Magnetic Resonance Elastography (MRE) technology due to a software error that causes incorrect stiffness values. This error occurs when specific image settings are used with the Resoundant algorithm, leading to voxel sizes that display smaller than they actually are. Affected models include various Achieva, Ingenia, and MR 7700 systems, as well as several Evolution and dStream upgrade kits. Philips has initiated this voluntary recall via notification letters to affected hospitals and clinics worldwide.

Risk

The software error can result in inaccurate measurement of tissue stiffness, which may lead to incorrect diagnostic conclusions or inappropriate patient management based on faulty scan data. No injuries have been reported to date.

What You Should Do

  1. Identify if your system is affected by checking the model number (REF), Unique Device Identifier (UDI), and Serial Number on your equipment. See the Affected Products section below for the full list of affected codes.
  2. Stop using the recalled product. Contact Philips North America or your authorized distributor to arrange for a software correction, repair, or further technical guidance.
  3. Call the FDA Consumer Complaint hotline at 1-888-463-6332 or visit www.fda.gov/medical-devices/medical-device-recalls for additional information regarding this medical device recall.

Your Remedy Options

๐Ÿ“‹Other Action

Software correction or field service action

How to: Stop using the recalled clinical device. Contact the manufacturer or your distributor to arrange for a software patch, correction, or replacement.

Affected Products

Product: Philips Achieva 1.5T with MR Elastography (MRE)
Model / REF:
781196
781296
Serial Numbers:
21957
32039
32095
UDI:
00884838004108(21)32039
00884838004108(21)32095

Model 781196 has no UDI listed.

Product: Philips Achieva 1.5T Initial system with MR Elastography (MRE)
Model / REF:
781178
Serial Numbers:
20088
Product: Philips Achieva 3.0T with MR Elastography (MRE)
Model / REF:
781278
Serial Numbers:
38103
UDI:
00884838004139(21)38103
Product: Philips Evolution Upgrade 1.5T with MR Elastography (MRE)
Model / REF:
782116
782148
782166
Serial Numbers:
41527
70949
84741
84560
41277
70769
70983
70042
UDI:
00884838099722(21)41527
00884838099722(21)70949
00884838099722(21)84741
00884838108714(21)84560
00884838108714(21)41277
00884838108714(21)70769
00884838108714(21)70983
00884838115774(21)70042
Product: Philips Evolution upgrade 3.0T with MR Elastography (MRE)
Model / REF:
782143
782162
Serial Numbers:
42218
42225
71403
UDI:
00884838108660(21)42218
00884838108660(21)42225
00884838115736(21)71403
Product: Philips Ingenia 1.5T with MR Elastography (MRE)
Model / REF:
781315
781341
781396
782115
Serial Numbers (54):
61067
61058
61056
70229
84667
70311
70668
70845
70851
87151
87112
84322
84323
84228
84789
84261
84500
84556
87187
84840
70685
84661
70787
70063
70621
70743
70911
84049
84088
84147
84254
84283
84403
84433
84460
84462
84467
84475
84498
84538
41175
41108
41395
41037
41066
41098
41194
41208
41354
41356
UDI (54):
00884838099715(21)61067
00884838099715(21)61058
00884838099715(21)61056
00884838055322(21)70229
00884838055322(21)84667
00884838055322(21)70311
00884838055322(21)70668
00884838055322(21)70845
00884838055322(21)70851
00884838055322(21)87151
00884838055322(21)87112
00884838055322(21)84322
00884838055322(21)84323
00884838055322(21)84228
00884838055322(21)84789
00884838055322(21)84261
00884838055322(21)84500
00884838055322(21)84556
00884838055322(21)87187
00884838055322(21)84840
00884838055322(21)70685
00884838055322(21)84661
00884838055322(21)70787
00884838055322(21)70063
00884838055322(21)70621
00884838055322(21)70743
00884838055322(21)70911
00884838055322(21)84049
00884838055322(21)84088
00884838055322(21)84147
00884838055322(21)84254
00884838055322(21)84283
00884838055322(21)84403
00884838055322(21)84433
00884838055322(21)84460
00884838055322(21)84462
00884838055322(21)84467
00884838055322(21)84475
00884838055322(21)84734
00884838055322(21)84538
00884838009820(21)41175
00884838009820(21)41108
00884838009820(21)41395
00884838009820(21)41037
00884838009820(21)41066
00884838009820(21)41098
00884838009820(21)41194
00884838009820(21)41208
00884838009820(21)41354
00884838009820(21)41356

510(k) Numbers: K163116, K173079, K183063, K193215, K213583, K223458, K251397, K251808

Product: Philips Ingenia 1.5T CX with MR Elastography (MRE)
Model / REF:
781262
Serial Numbers:
77144
UDI:
00884838068445(21)77144
Product: Philips Ingenia 3.0T with MR Elastography (MRE)
Model / REF:
781342
781377
782103
Serial Numbers (64):
71693
71581
71582
71607
85216
71106
71477
71512
71966
71967
85147
85224
85318
71462
71619
85250
71002
71037
71269
71841
71885
71897
85126
85109
71296
71188
71088
71387
71799
71040
71344
71583
71916
71368
71756
71822
71459
71022
71185
71286
71378
71646
71732
71612
71340
71336
42305
42097
42364
42136
UDI (64):
00884838055339(21)71693
00884838055339(21)71581
00884838055339(21)71582
00884838055339(21)71607
00884838055339(21)85216
00884838055339(21)71106
00884838055339(21)71477
00884838055339(21)71512
00884838055339(21)71966
00884838055339(21)71967
00884838055339(21)85147
00884838055339(21)85224
00884838055339(21)85318
00884838055339(21)71462
00884838055339(21)71619
00884838055339(21)85250
00884838055339(21)71002
00884838055339(21)71037
00884838055339(21)71269
00884838055339(21)71841
00884838055339(21)71885
00884838055339(21)71897
00884838055339(21)85126
00884838055339(21)85109
00884838055339(21)71296
00884838055339(21)71188
00884838055339(21)71088
00884838055339(21)71387
00884838055339(21)71799
00884838055339(21)71040
00884838055339(21)71344
00884838055339(21)71583
00884838055339(21)71916
00884838055339(21)71368
00884838055339(21)71756
00884838055339(21)71822
00884838055339(21)71459
00884838055339(21)71022
00884838055339(21)71185
00884838055339(21)71286
00884838055339(21)71378
00884838055339(21)71646
00884838055339(21)71732
00884838055339(21)71612
00884838055339(21)71340
00884838055339(21)71336
00884838009813(21)42305
00884838009813(21)42097
00884838009813(21)42364
00884838009813(21)42136

510(k) Numbers: K163116, K173079, K183063, K193215, K213516, K213583, K223458, K251397, K251808

Product: Philips Ingenia 3.0T CX with MR Elastography (MRE)
Model / REF:
781271
782105
Serial Numbers:
78017
78013
78014
78034
78058
78073
78075
78092
78112
78123
78201
78202
78215
78217
78239
78247
78260
78286
78287
78026
78532
78576
UDI:
00884838068452(21)78017
00884838068452(21)78013
00884838068452(21)78014
00884838068452(21)78034
00884838068452(21)78058
00884838068452(21)78073
00884838068452(21)78075
00884838068452(21)78092
00884838068452(21)78112
00884838068452(21)78123
00884838068452(21)78201
00884838068452(21)78202
00884838068452(21)78215
00884838068452(21)78217
00884838068452(21)78239
00884838068452(21)78247
00884838068452(21)78260
00884838068452(21)78286
00884838068452(21)78287
00884838068452(21)78026
00884838098312(21)78532
00884838098312(21)78576

510(k) Numbers: K173079, K183063, K193215, K213583, K223458, K251397, K251808.

Product: Philips Ingenia Ambition S with MR Elastography (MRE)
Model / REF:
781359
782108
782139
Serial Numbers:
48218
48233
48652
48551
48669
29076
29079
UDI:
00884838090057(21)48218
00884838090057(21)48233
00884838098343(21)48652
00884838098343(21)48551
00884838098343(21)48669
00884838108639(21)29076
00884838108639(21)29079
Product: Philips Ingenia Ambition X with MR Elastography (MRE)
Model / REF:
781356
782109
782138
782160
Serial Numbers (86):
47056
47272
47189
47310
47006
47029
47044
47068
47196
47206
47208
47237
47260
47289
47291
47294
47303
47305
47322
47325
47330
47339
47380
47387
47869
47565
47644
47881
47509
47919
47634
47681
47706
47907
47867
47550
47804
47549
47635
47788
47617
47566
47597
47892
47893
47894
47534
47538
47554
47590
UDI (86):
00884838090040(21)47056
00884838090040(21)47272
00884838090040(21)47189
00884838090040(21)47310
00884838090040(21)47006
00884838090040(21)47029
00884838090040(21)47044
00884838090040(21)47068
00884838090040(21)47196
00884838090040(21)47206
00884838090040(21)47208
00884838090040(21)47237
00884838090040(21)47260
00884838090040(21)47289
00884838090040(21)47291
00884838090040(21)47294
00884838090040(21)47303
00884838090040(21)47305
00884838090040(21)47322
00884838090040(21)47325
00884838090040(21)47330
00884838090040(21)47339
00884838090040(21)47380
00884838090040(21)47387
00884838098350(21)47869
00884838098350(21)47565
00884838098350(21)47644
00884838098350(21)47881
00884838098350(21)47509
00884838098350(21)47919
00884838098350(21)47634
00884838098350(21)47681
00884838098350(21)47706
00884838098350(21)47907
00884838098350(21)47867
00884838098350(21)47550
00884838098350(21)47804
00884838098350(21)47549
00884838098350(21)47635
00884838098350(21)47788
00884838098350(21)47617
00884838098350(21)47566
00884838098350(21)47597
00884838098350(21)47892
00884838098350(21)47893
00884838098350(21)47894
00884838098350(21)47534
00884838098350(21)47538
00884838098350(21)47554
00884838098350(21)47590
Product: Philips Ingenia Elition S with MR Elastography (MRE)
Model / REF:
781357
782106
782137
Serial Numbers:
46002
46243
46292
46317
64034
64045
UDI:
00884838088108(21)46002
00884838098329(21)46243
00884838098329(21)46292
00884838098329(21)46317
00884838108615(21)64034
00884838108615(21)64045
Product: Philips Ingenia Elition X with MR Elastography (MRE)
Model / REF:
781358
782107
782136
Serial Numbers (103):
45121
45148
45160
45438
45034
45049
45066
45090
45141
45149
45170
45250
45290
45085
45312
45376
45122
45169
45191
45192
45203
45204
45207
45220
45228
45229
45249
45278
45279
45320
45028
45195
45174
45165
45382
45011
45055
45075
45113
45147
45152
45235
45237
45245
45264
45269
45277
45316
45322
45337
UDI (103):
00884838088115(21)45121
00884838088115(21)45148
00884838088115(21)45160
00884838088115(21)45438
00884838088115(21)45034
00884838088115(21)45049
00884838088115(21)45066
00884838088115(21)45090
00884838088115(21)45141
00884838088115(21)45149
00884838088115(21)45170
00884838088115(21)45250
00884838088115(21)45290
00884838088115(21)45085
00884838088115(21)45312
00884838088115(21)45376
00884838088115(21)45122
00884838088115(21)45169
00884838088115(21)45191
00884838088115(21)45192
00884838088115(21)45203
00884838088115(21)45204
00884838088115(21)45207
00884838088115(21)45220
00884838088115(21)45228
00884838088115(21)45229
00884838088115(21)45249
00884838088115(21)45278
00884838088115(21)45279
00884838088115(21)45320
00884838088115(21)45028
00884838088115(21)45195
00884838088115(21)45174
00884838088115(21)45165
00884838088115(21)45382
00884838088115(21)45011
00884838088115(21)45055
00884838088115(21)45075
00884838088115(21)45113
00884838088115(21)45147
00884838088115(21)45152
00884838088115(21)45235
00884838088115(21)45237
00884838088115(21)45245
00884838088115(21)45264
00884838088115(21)45269
00884838088115(21)45277
00884838088115(21)45316
00884838088115(21)45322
00884838088115(21)45337

510(k) Numbers: K213516, K223458, K230972, K232030, K251397, K251808

Product: Philips MR 7700 with MR Elastography (MRE)
Model / REF:
782120
782153
Serial Numbers:
65019
65004
65028
65031
65039
65056
65066
65065
65038
65005
65043
65049
65051
65060
68034
68042
68014
68001
68007
68008
68017
68025
68037
68041
68019
UDI:
00884838104112(21)65019
00884838104112(21)65004
00884838104112(21)65028
00884838104112(21)65031
00884838104112(21)65039
00884838104112(21)65056
00884838104112(21)65066
00884838104112(21)65065
00884838104112(21)65038
00884838104112(21)65005
00884838104112(21)65043
00884838104112(21)65049
00884838104112(21)65051
00884838104112(21)65060
00884838112858(21)68034
00884838112858(21)68042
00884838112858(21)68014
00884838112858(21)68001
00884838112858(21)68007
00884838112858(21)68008
00884838112858(21)68017
00884838112858(21)68025
00884838112858(21)68037
00884838112858(21)68041
00884838112858(21)68019
Product: Philips SmartPath to dStream for 1.5T with MR Elastography (MRE)
Model / REF:
781260
782112
Serial Numbers:
21554
13018
12033
30143
22051
32156
UDI:
00884838095076(21)21554
00884838095076(21)13018
00884838095076(21)12033
00884838098886(21)30143
00884838098886(21)22051
00884838098886(21)32156
Product: Philips SmartPath to dStream for 3.0T with MR Elastography (MRE)
Model / REF:
782145
Serial Numbers:
17385
UDI:
00884838108684(21)17385
Product: Philips SmartPath to dStream for XR and 3.0T with MR Elastography (MRE)
Model / REF:
781270
782113
Serial Numbers:
38109
17386
38356
34211
38113
17356
38111
74011
24058
24066
34223
38066
38117
17384
UDI:
00884838095083(21)38109
00884838095083(21)17386
00884838095083(21)38356
00884838095083(21)34211
00884838095083(21)38113
00884838095083(21)17356
00884838095083(21)38111
00884838095083(21)74011
00884838095083(21)24058
00884838095083(21)24066
00884838095083(21)34223
00884838098909(21)38066
00884838098909(21)38117
00884838098909(21)17384
Product: Philips SmartPath to Ingenia Elition X with MR Elastography (MRE)
Model / REF:
782118
782144
782163
Serial Numbers:
85655
71087
42299
UDI:
00884838099746(21)85655
00884838108677(21)71087
00884838115743(21)42299
Product: Philips Upgrade to MR 7700 with MR Elastography (MRE)
Model / REF:
782130
Serial Numbers:
45052
42030
42151
71279
71565
42104
42163
42376
45179
45236
45263
71532
85394
85643
85644
UDI:
00884838104402(21)45052
00884838104402(21)42030
00884838104402(21)42151
00884838104402(21)71279
00884838104402(21)71565
00884838104402(21)42104
00884838104402(21)42163
00884838104402(21)42376
00884838104402(21)45179
00884838104402(21)45236
00884838104402(21)45263
00884838104402(21)71532
00884838104402(21)85394
00884838104402(21)85643
00884838104402(21)85644

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 98779
Status: Active
Manufacturer: Philips North America
Sold By: Authorized Philips medical equipment distributors; Direct sales to hospitals and clinics
Manufactured In: United States
Units Affected: 423
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.