Philips North America is recalling several patient monitoring software systems, including the Patient Information Center iX (PIC iX) and the CareEvent Event Management System, affecting a total of 259,506 units worldwide. The recall was initiated because the Care Assist mobile application (version 4.1.1 and earlier) may fail to play custom ringtones for patient alerts when an iOS device screen is locked with a passcode. This failure could prevent healthcare providers from receiving critical patient notifications in a timely manner. If you use these systems, please contact your healthcare provider or Philips for further instructions regarding software updates.
If the Care Assist application fails to play custom ringtones while the phone is locked, healthcare staff may miss urgent patient alarms or clinical events. This delay in notification could lead to a lack of immediate medical intervention for patients in critical condition, potentially resulting in serious injury or death.
Software update or technical mitigation
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: FDA iRES · Raw API Response
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