Go Backs
HomeCategoriesStatesCheck Your Home
Go Backs

Track product recalls and safety alerts from CPSC, FDA, NHTSA, and USDA. Stay informed and keep your family safe.

Browse

  • Categories
  • States
  • Check Your Home
  • Risk Levels

Agencies

  • CPSC
  • FDA Food
  • FDA Drug
  • FDA Device
  • FDA Veterinary
  • NHTSA
  • USDA

Company

  • About
  • FAQ
  • Contact
  • Terms of Service
  • Privacy Policy

Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

ยฉ 2026 Go Backs. All rights reserved.

Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Philips Healthcare: Incisive CT Systems Recalled for Software-Related Scan Inaccuracy

Agency Publication Date: September 30, 2023
Share:
Sign in to monitor this recall

Summary

Philips Healthcare is recalling 140 Incisive CT systems running software version 5.0 due to three distinct software defects. These issues can cause heart scans to trigger at the wrong time, lead to scans occurring in the wrong location on the body when a scan is aborted and restarted, or cause deviations in scan areas for bariatric patients using the specialized 'Noah' couch. These software failures may result in inaccurate diagnostic images or unnecessary radiation exposure to patients. Philips initiated this recall via a notification letter to affected healthcare facilities in August 2023.

Risk

The software defects can cause the CT scanner to deviate from the intended imaging area or timing, which may lead to diagnostic errors, the need for repeat scans, or unintended radiation exposure to healthy tissue. Patients undergoing heart scans or bariatric procedures are at specific risk of the device not performing as clinically intended.

What You Should Do

  1. Identify if your facility is using the Philips Incisive CT system by checking the device labeling for 'Incisive CT' and verifying if it is running software version 5.0.
  2. Review the recall notification letter sent by Philips Healthcare on August 2, 2023, which details the specific software issues and operational workarounds.
  3. Exercise caution when performing Coronary Computed Tomography Angiography (CTA) scans, using aborted surviews for scan planning, or scanning bariatric patients using the Noah couch.
  4. Contact Philips Healthcare or your local service representative to confirm when the software update or corrective patch will be applied to your system.
  5. Contact your healthcare provider or Philips Healthcare at 1-222 Jacobs St, Cambridge, MA 02141 for further instructions regarding device safety and potential software remediation.
  6. Report any adverse events or quality issues to the FDA's MedWatch program at 1-888-463-6332 (1-888-INFO-FDA) or through their website at www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

๐Ÿ“‹Other Action

Manufacturer Notification and Software Correction

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: Incisive CT, software version 5.0
Model / REF:
Z-2520-2023
Lot Numbers:
software version 5.0

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 93000
Status: Active
Manufacturer: Philips Healthcare
Sold By: Philips Healthcare
Manufactured In: United States
Units Affected: 140 systems
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.