Go Backs
HomeCategoriesStatesCheck Your Home
Go Backs

Track product recalls and safety alerts from CPSC, FDA, NHTSA, and USDA. Stay informed and keep your family safe.

Browse

  • Categories
  • States
  • Check Your Home
  • Risk Levels

Agencies

  • CPSC
  • FDA Food
  • FDA Drug
  • FDA Device
  • FDA Veterinary
  • NHTSA
  • USDA

Company

  • About
  • FAQ
  • Contact
  • Terms of Service
  • Privacy Policy

Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

© 2026 Go Backs. All rights reserved.

Medium RiskNHTSA
Vehicles/Trucks & SUVs

2024 Ford Nautilus Recalled for Display Screen Failure

Agency Publication Date: May 23, 2025
Share:
Sign in to monitor this recall

Summary

Ford Motor Company is recalling 30,679 of its 2024 Nautilus vehicles because the multimedia software may cause the dashboard and center screens to reboot or go blank. This failure causes a loss of the speedometer, safety warning lights, and the rearview camera image. Dealers will provide a software update, or the update may be delivered over-the-air, free of charge to owners. No incidents or injuries have been reported.

Risk

A blank dashboard screen hides critical safety information like the vehicle's speed and warning lights, which increases the risk of a crash. Furthermore, the loss of the rearview camera image reduces the driver's visibility while reversing, making a collision more likely.

What You Should Do

  1. The recall affects 30,679 of the 2024 Ford Nautilus vehicles where the multimedia module software may fail to meet federal safety standards for rear visibility and transmission display.
  2. Contact an authorized Ford dealer to have the multimedia module system software updated for free.
  3. Owners can also check their vehicle settings to see if the fix is available as an over-the-air (OTA) software update, which can be completed remotely.
  4. Contact Ford customer service at 1-866-436-7332 and reference recall number 25C21 for more information.
  5. Call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for additional safety details.

Your Remedy Options

🔧Free Repair

Multimedia module system software update

How to: The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owners may contact Ford customer service at 1-866-436-7332.

Affected Products

Product: 2024 Ford Nautilus
Part / Model:
Nautilus

Recall relates to multimedia module software causing panoramic and center display reboots.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V337000
Status: Active
Manufacturer: Ford Motor Company
Sold By: Ford dealers
Units Affected: 30,679 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: July 24, 2025
Distributed To: Nationwide
Manufacturer Recall #: 25C21
Agency Last Updated: November 26, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response