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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

Ortho-Clinical Diagnostics, Inc.: VITROS Systems Recalled Due to Software Defect and Incorrect Patient Results

Agency Publication Date: March 1, 2024
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Summary

Ortho-Clinical Diagnostics, Inc. has recalled 86 VITROS diagnostic systems, including the VITROS 3600, 4600, 5600, XT 3400, and XT 7600 models running Software Version 3.8.1. A software defect prevents quality control (QC) baseline statistics from updating correctly when changed by a user, which can lead to the reporting of incorrect patient test results. These systems are used in clinical laboratories and hospitals for immunodiagnostics and chemistry testing. Because of the risk of erroneous medical data, laboratories must take immediate action to verify their software versions and follow manufacturer instructions.

Risk

The software failure prevents the system from properly applying user-defined quality control updates, which means the machine may provide inaccurate laboratory results without the operator realizing the data is compromised. Incorrect results could lead to improper medical diagnoses or delayed treatments for patients.

What You Should Do

  1. Identify if your laboratory is using VITROS System Software Version 3.8.1 on any of the affected models: VITROS 3600 Immunodiagnostic System, VITROS 4600 Chemistry System, VITROS 5600 Integrated System, VITROS XT 3400 Chemistry System, or VITROS XT 7600 Integrated System.
  2. Check your device serial number against the affected list, which includes specific units such as J36001167, J46000240, J56001885, J34500180, and J76000199 (see product details for the full list of US and international serial numbers).
  3. Verify the UDI-DI codes on your equipment: 10758750002979 (3600 regular), 10758750007103 (3600 refurbished), 10758750012343 (4600 regular), 10758750033201 (4600 refurbished), 10758750002740 (5600 regular), 10758750007110 (5600 refurbished), 10758750031986 (XT 3400), or 10758750031610 (XT 7600).
  4. Contact Ortho-Clinical Diagnostics at their Rochester, New York headquarters or through your local service representative to receive guidance on software patches or manual workarounds to ensure quality control statistics are updating correctly.
  5. Consult with your laboratory director or healthcare provider regarding any patient results that may have been reported while the software defect was active to determine if re-testing is necessary.
  6. For additional questions or to report technical issues, contact the FDA at 1-888-463-6332 (1-888-INFO-FDA) or visit www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

๐Ÿ“‹Other Action

Software update and quality control verification

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: VITROS 3600 Immunodiagnostic System
Model / REF:
Catalog No. 6802783 (regular)
Catalog No. 6802914 (refurbished)
UPC Codes:
10758750002979
10758750007103
Lot Numbers:
Serial US: J36001167
Serial OUS: J36000427
J36001117
J36001558
J36000580
J36001154
J36001570
J36000626
J36001229
J36001573
J36000688
J36001427
J36001575
J36000877
J36001451
J36001579
J36000920
J36001488
J36001582
J36000929
J36001489
J36001583
J36000942
J36001495
J36001595
J36001012
J36001519
J36001602
J36001051
J36001528
J36001608
J36001108
J36001530
J36001632
J36001111
J36001535
J36001640
Product: VITROS 4600 Chemistry System
Model / REF:
Catalog No. 6802445 (regular)
Catalog No. 6900440 (refurbished)
UPC Codes:
10758750012343
10758750033201
Lot Numbers:
Serial US: J46000240
J46000898
J46001030
J46001293
Serial OUS: J46000150
J46001041
J46000190
J46001042
J46000499
J46001186
J46000564
J46001187
J46000801
J46001210
J46000821
J46001217
J46000910
J46001289
J46000933
J46001639
J46001029
J46001645
Product: VITROS 5600 Integrated System
Model / REF:
Catalog No. 6802413 (regular)
Catalog No. 6802915 (refurbished)
UPC Codes:
10758750002740
10758750007110
Lot Numbers (68):
Serial US: J56001885
J56003484
J56001886
J56003541
J56001910
J56003570
J56002308
J56003583
J56002461
J56003646
J56002474
J56003669
J56002608
J56003670
J56002698
J56004068
J56002704
J56004137
J56003342
J56004174
J56003356
J56004491
J56003377
J56004506
J56003433
J56004549
J56003477
J56004551
J56003478
J56004577
Serial OUS: J56000425
J56002518
J56000512
J56002615
J56000533
J56002625
J56000674
J56002637
J56000680
J56002926
J56000719
J56002929
J56000809
J56003061
J56000831
J56003260
J56000836
J56003285
J56001051
J56003401
Product: VITROS XT 3400 Chemistry System
Model / REF:
Catalog No. 6844458
UPC Codes:
10758750031986
Lot Numbers:
Serial US: J34500180
J34500289
J34500422
J34500473
J34500622
J34500861
J34500887
Serial OUS: J34500515
J34500609
J34500802
J34500940
Product: VITROS XT 7600 Integrated System
Model / REF:
Catalog No. 6844461
UPC Codes:
10758750031610
Lot Numbers (79):
Serial US: J76000199
J76001383
J76000207
J76001385
J76000353
J76001392
J76000456
J76001404
J76000459
J76001406
J76000460
J76001516
J76000468
J76001518
J76000495
J76001519
J76000502
J76001520
J76000561
J76001581
J76001207
J76001583
J76001230
J76001611
J76001231
J76001620
J76001232
J76001644
J76001235
J76001647
J76001239
J76001660
J76001260
J76001668
J76001263
J76001671
J76001270
J76001674
J76001274
J76001692
J76001331
J76001700
J76001351
J76001748
Serial OUS: J76000118
J76001070
J76000253
J76001074
J76000265
J76001095

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 93925
Status: Active
Manufacturer: Ortho-Clinical Diagnostics, Inc.
Sold By: Ortho-Clinical Diagnostics, Inc.; Professional medical distributors
Manufactured In: United States
Units Affected: 5 products (1 US; 36 OUS; 4 US; 18 OUS; 30 US: 38 OUS; 7 US; 4 OUS; 44 US; 35 OUS)
Distributed To: Arizona, California, Connecticut, Florida, Iowa, Idaho, Illinois, Indiana, Kentucky, Louisiana, Missouri, Nebraska, New York, Ohio, Oregon, South Carolina, South Dakota, Texas, Washington, Wisconsin, West Virginia

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.