Ortal is recalling about 400 Traditional 90 (TR90) and Traditional 110 (TR110) direct vent gas fireplaces because improper installation can cause heat release and ventilation problems. These black-finish fireplaces, which run on natural gas or propane, were sold by authorized dealers and professional installers from May 2016 through February 2020. The firm has received four reports of fires resulting in property damage due to incorrect installation, though no injuries have been reported. Consumers should stop using the fireplaces immediately and contact Ortal or their dealer to schedule a free inspection and repair.
Improper installation of these fireplaces can lead to failures in heat release or ventilation, which can cause the surrounding area to catch fire. Four fires resulting in property damage have already been reported.
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep.
Measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep.
Recalled Ortal direct vent gas fireplace - model name TR110
Recalled Ortal direct vent gas fireplace - model name TR90
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response