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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Computing

NZXT Recalls H1 Computer Cases Due to Fire Hazard

Agency Publication Date: February 12, 2021
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Summary

NZXT is recalling about 32,000 H1 computer cases because the metal screws used to attach part of the internal assembly can cause a short circuit in the printed circuit board. This defect has already led to 11 reports of circuit boards overheating or catching fire worldwide, including six incidents in the U.S. These matte white and matte black cases were sold at NZXT.com and electronic stores nationwide between February 2020 and February 2021. NZXT is providing a free repair kit to fix the issue.

Risk

The metal screws used to secure the PCIe riser assembly can contact and short-circuit the printed circuit board, causing it to overheat and catch fire. While no injuries have been reported, 11 instances of fire or overheating have occurred.

What You Should Do

  1. Check the bottom of your NZXT H1 computer case for the model number (CA-H16WR-W1 for matte white or CA-H16WR-B1 for matte black) and your serial number.
  2. Verify if your serial number falls within these ranges: 1200233400001 to 1203962204202, 00648999610844189725 to 00648999610844206361, or 0120AC00100001 to 01211C01900285.
  3. Immediately stop using the recalled computer case to prevent the risk of fire.
  4. Contact NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, email h1support@nzxt.com, or visit https://info.nzxt.com/h1-recall/ to request your free repair kit.
  5. Contact the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled computer cases and contact NZXT for a free repair kit.

Contact: NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at h1support@nzxt.com, or online at https://info.nzxt.com/h1-recall/ or www.nzxt.com and click on "Contact" then "Customer Support" for more information.

Affected Products

Product: NZXT H1 computer case (Matte White)
Model:
CA-H16WR-W1
Lot Numbers:
1200233400001 to 1203962204202
00648999610844189725 to 00648999610844206361
0120AC00100001 to 01211C01900285
Date Ranges: February 2020 - February 2021
Product: NZXT H1 computer case (Matte Black)
Model:
CA-H16WR-B1
Lot Numbers:
1200233400001 to 1203962204202
00648999610844189725 to 00648999610844206361
0120AC00100001 to 01211C01900285
Date Ranges: February 2020 - February 2021

Product Images

Recalled H1 Model CA-H16WR-B1 Computer Case

Recalled H1 Model CA-H16WR-B1 Computer Case

Recalled H1 Model CA-H16WR-W1 Computer Case

Recalled H1 Model CA-H16WR-W1 Computer Case

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21078
Status: Active
Sold By: Online at www.NZXT.com and in electronic stores nationwide from February 2020 through February 2021 for about $350.
Manufactured In: China
Units Affected: About 32,000 (In addition, about 1,024 were sold in Canada)
Distributed To: Nationwide
Importer: NZXT Inc., of City of Industry, Calif.
Contact: NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at h1support@nzxt.com, or online at https://info.nzxt.com/h1-recall/ or www.nzxt.com and click on "Contact" then "Customer Support" for more information.
Agency Last Updated: February 12, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response