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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Swimming & Water

NRS Recalls Water Sports Helmets Due to Risk of Head Injury

Agency Publication Date: August 27, 2014
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Summary

NRS is recalling about 3,300 Chaos Side Cut water sports helmets used for activities like rafting, kayaking, and canoeing. The rivets securing the chin strap can fail, which may cause the helmet to fall off during an incident and leave the user's head unprotected. These helmets were sold in yellow, red, blue, and white and were available at stores nationwide, including REI and NRS, between April and July 2014. Consumers should immediately stop using these helmets and return them for a free replacement or a full refund.

Risk

If the rivets holding the chin strap fail, the helmet can come off the user's head during a fall or impact, significantly increasing the risk of serious head injury. NRS has received four reports of these rivets failing, though no injuries have been reported yet.

What You Should Do

  1. Check the inside of your helmet for a white sticker that identifies the model as 'Chaos' and includes 'PO#39225'.
  2. Look for a black 'Boa' dial-fit harness at the back of the helmet; the word 'Boa' will be printed on the dial.
  3. Check for an 'Inspected' sticker inside the shell under the Boa dial; if this sticker is present, your helmet is NOT included in this recall and is safe to use.
  4. If your helmet is recalled, stop using it immediately to avoid the risk of it falling off during water sports.
  5. Return the recalled helmet to the store where you purchased it or contact NRS directly to receive a free replacement helmet or a full refund.
  6. Contact NRS at (800) 635-5202 from 6 a.m. to 6 p.m. PT Monday through Friday (with additional weekend hours) or email service@nrs.com for more information.
  7. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

๐Ÿ“‹Replace, Refund

Consumers should immediately stop using the recalled helmets and return them to the place where purchased or NRS for a free replacement helmet or a full refund.

Contact: NRS at (800) 635-5202 from 6 a.m. to 6 p.m. PT Monday through Friday, Saturdays from 7 a.m. to 3 p.m. PT and Sundays from 9 a.m. to 3 p.m. PT, email service@nrs.com, or online at www.nrs.com and click on "Voluntary Recall" for more information.

Affected Products

Product: NRS Chaos Side Cut water sports helmets
Model:
Chaos
PO#39225
Date Ranges: April 2014 through July 2014

Product Images

NRS helmet

NRS helmet

NRS helmet side view

NRS helmet side view

NRS helmet back view with โ€œBOAโ€ on the dial

NRS helmet back view with โ€œBOAโ€ on the dial

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 14264
Status: Active
Sold By: Collinsville Canoe and Kayak Store, NRS, Outdoorplay, REI and other paddlesports equipment stores nationwide and online at nrs.com and aire.com from April 2014 through July 2014 for about $60.
Manufactured In: China
Units Affected: About 3,300
Distributed To: Nationwide
Importer: NRS Inc., of Moscow, Idaho
Contact: NRS at (800) 635-5202 from 6 a.m. to 6 p.m. PT Monday through Friday, Saturdays from 7 a.m. to 3 p.m. PT and Sundays from 9 a.m. to 3 p.m. PT, email service@nrs.com, or online at www.nrs.com and click on "Voluntary Recall" for more information.
Agency Last Updated: January 9, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response