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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Nova Bus (US) Inc: Software Error May Cause a Loss of Drive Power

Agency Publication Date: September 30, 2024
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Summary

Nova Bus (US) Inc. is recalling 40 of its 2022-2023 LFS buses because a software error in the Vehicle Control Unit can cause the system to crash. This crash may disconnect the high-voltage batteries, leading to a sudden loss of drive power while the vehicle is in motion. Nova Bus will provide a free software update and validation to fix the issue.

Risk

A sudden loss of drive power while driving significantly increases the risk of a crash, as the vehicle may lose its ability to maintain speed or move with traffic.

What You Should Do

  1. Check if your vehicle is a 2022-2023 Nova Bus LFS model.
  2. Contact Nova Bus customer service at 1-800-350-6682 to schedule a free validation and software update for the Vehicle Control Unit (VCU); refer to recall number CR5643.
  3. For additional information, you can contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

⚠️Recall Remedy

Nova Bus will validate and update the VCU software, free of charge. Owner notification letters were mailed November 2, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5643.

Affected Products

Product: 2022-2023 Nova Bus LFS

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V727000
Status: Active
Manufacturer: Nova Bus (US) Inc.
Units Affected: 40 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: November 2, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: CR5643
Agency Last Updated: April 29, 2026

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response