Question 1

Is AIDBAGs are first aid kits of convenience composed of individually labeled devices designed as specialty first aid kits designed for the appropriate level provider to evaluate and treat patients at the point-of-injury / point-of-illness. The original manufacturer labeling, including single use indications, is maintained for each device, which may be used independently and at different times. These specific kits contain the McKesson TRUE Metrix PRO Professional Monitoring Blood Glucose System tha recalled?

Accepted Answer

North American Rescue LLC. is recalling 21 AIDBAG first aid kits that contain the McKesson TRUE Metrix PRO Professional Monitoring Blood Glucose System. The glucose meter inside these kits has a software design flaw where it displays an 'E-5' error code instead of a specific warning during dangerously high blood glucose events (over 600 mg/dL) or when a test strip is faulty. Consumers should contact their healthcare provider or the manufacturer to address the issue. This recall is a downstream action following a larger Class I recall by Trividia Health.

Question 2

What should I do?

Accepted Answer

Identify if you have an affected AIDBAG by checking the REF and Lot numbers on the kit packaging. Affected kits include REF 85-4661 (Lot 85-4661122024 or Lot 85-4661) and REF 85-4742 (Lot 85-4742123024). Check the McKesson TRUE Metrix PRO meter inside the kit for UDI-DI 20612479197217; all lots of this specific meter included in the identified kits are affected. Stop using the recalled product. Contact the manufacturer or your distributor to arrange return, replacement, or correction. Call the FDA Consumer Complaint hotline at 1-888-463-6332 for additional questions regarding this recall.

Question 3

How do I get a refund or replacement?

Accepted Answer

Stop using the recalled product. Contact the manufacturer or your distributor to arrange return, replacement, or correction.

North American Rescue AIDBAGs Recalled for Faulty Glucose Meter Software

Summary

Risk

What You Should Do

Your Remedy Options

Affected Products

Additional Information

Were You Affected by This Recall?