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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Smart Home

DeNova Detect Combination Gas and CO Alarms Recalled for Failure to Alert

Agency Publication Date: November 14, 2024
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Summary

New Cosmos USA is recalling about 26,360 DeNova Detect brand combination natural gas and carbon monoxide alarms, model number DD622NCV. These alarms can enter a "sleep mode" after an initial alert, which may cause them to fail to detect and alert consumers to subsequent leaks of natural gas or carbon monoxide. While no injuries have been reported, the company is offering free replacements for all affected units. These alarms were sold at Lowe's stores and online at Amazon.com and other retailers between December 2023 and July 2024.

Risk

The alarms can fail to detect dangerous levels of natural gas or carbon monoxide if a previous alert lasted less than four minutes, which causes the device to enter an inactive sleep mode. This failure poses a serious risk of carbon monoxide poisoning or undetected natural gas buildup, which can lead to explosions or fire.

What You Should Do

  1. This recall involves the DeNova Detect brand combination natural gas and carbon monoxide alarms with model number DD622NCV. The phrases "DeNova Detect" and "Natural Gas + Carbon Monoxide" are printed clearly on the front of the white, square-shaped alarm.
  2. Check for model number DD622NCV printed on the top side of the alarm. The serial number can be found on a label on the right side of the device.
  3. Continue using the recalled alarm until you have installed a replacement unit to maintain continuous gas and carbon monoxide monitoring in your home.
  4. Register for your free replacement immediately by visiting www.denovadetect.com/safetynotice-dd622 to receive a prepaid shipping package and a new alarm.
  5. Once the replacement alarm is installed, use the provided prepaid shipping package to return the recalled alarm to the manufacturer.
  6. For additional questions, contact New Cosmos USA Inc. toll-free at 888-447-6016 from 7 a.m. to 7 p.m. ET, Monday through Friday, or by email at safety@DeNovaDetect.com.
  7. Contact the CPSC Hotline at 800-638-2772 for more information regarding this recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers should immediately register online at www.denovadetect.com/safetynotice-dd622 to receive a prepaid shipping package and replacement alarm. Consumers should continue using the recalled alarms until they install the replacement alarms. Once they receive the replacement alarm, consumers should ship the recalled alarm back in the provided prepaid shipping package.

Contact: New Cosmos USA Inc. toll-free at 888-447-6016 from 7 a.m. to 7 p.m. ET Monday through Friday, email at safety@DeNovaDetect.com, or online at www.denovadetect.com and click on "Recalls" or at www.denovadetect.com/safetynotice-dd622 for more information.

Affected Products

Product: DeNova Detect Brand Combination Natural Gas and Carbon Monoxide Alarms
Model:
DD622NCV
Date Ranges: Sold December 2023 through July 2024

"DeNova Detect" and "Natural Gas + Carbon Monoxide" are printed on the front; model number is on the top side; serial number is on the right side.

Product Images

Recalled Natural Gas + CO Alarm

Recalled Natural Gas + CO Alarm

Location of Model Number of Alarm

Location of Model Number of Alarm

Location of Serial Number of Alarm

Location of Serial Number of Alarm

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 25045
Status: Active
Sold By: Lowe's; Amazon.com; Lowes.com; Denovadetect.com
Distributor: New Cosmos USA Inc., of Lisle, Illinois
Manufactured In: Japan
Units Affected: About 26,360
Distributed To: Nationwide
Contact: New Cosmos USA Inc. toll-free at 888-447-6016 from 7 a.m. to 7 p.m. ET Monday through Friday, email at safety@DeNovaDetect.com, or online at www.denovadetect.com and click on "Recalls" or at www.denovadetect.com/safetynotice-dd622 for more information.
Agency Last Updated: November 14, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response