NeuroSync, Inc. is recalling 27 units of its EYE-SYNC eye-tracking system, specifically the X02 model containing Pico Neo 2 headsets. These systems, which are used by healthcare providers to help diagnose concussions (mild traumatic brain injury), are experiencing eye-syncing issues that make the devices inoperable. Because the Pico 2 platform was discontinued and support ended on August 31, 2023, the manufacturer is unable to repair these units.
The device can become completely inoperable, which prevents medical professionals from being able to record, view, or analyze eye movements needed to identify visual tracking impairments or aid in the diagnosis of concussions.
Software version uniform across all affected devices. Support for platform discontinued as of August 31, 2023.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: FDA iRES · Raw API Response
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