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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Other/Industrial & Commercial

NetZero USA High Bay LED Light Fixtures Recalled for Fire Hazard

Agency Publication Date: December 5, 2024
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Summary

NetZero USA is recalling approximately 13,000 High Bay LED light fixtures typically used in commercial settings like warehouses. The plastic pins that secure the LED board inside the fixture can degrade over time, which may cause the electrically charged board to fall and ignite nearby items. There have been seven reports of loose LED boards burning, though no injuries have been reported. Affected products include white Linear High Bay fixtures with 110, 160, 220, or 320 watts. Consumers should stop using fixtures with loose components or discolored lenses and contact the firm for a free inspection and repair or replacement.

Risk

The plastic pins securing the LED board can break down, allowing the charged board to come loose and contact surrounding materials. This creates a fire hazard, as evidenced by seven reports of burning boards.

What You Should Do

  1. This recall affects NetZero USA High Bay LED light fixtures sold in white, which were available in 110, 160, 220, and 320 wattages. See the Affected Products section below for the full list of affected codes.
  2. Check the label on the back of your light fixture for the model name and number to determine if it is part of this recall.
  3. Immediately stop using any fixture that shows signs of a loose LED board or discoloration of the lens, and turn the electrical circuit off.
  4. Contact NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall to schedule a free inspection and on-site repair to replace the pins or the LED board.
  5. Call the CPSC Hotline at 800-638-2772 for additional information regarding this recall.

Your Remedy Options

๐Ÿ“‹Repair, Replace

Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.

Contact: NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.

Affected Products

Product: High Bay LED light fixtures
Variants: White, 110 watts, 160 watts, 220 watts, 320 watts
Model:
NZ 9110.3
NZ 9110.4
NZ-9110.5
NZ 9160.3
9160.4
NZ 9220.3
NZ 9220.4
NZ 9220.5
NZ 9321.3
NZ9321.3
NZ 9321.4
NZ 9321.5
Date Ranges: August 2018 through October 2024

Model name and number are found on a label on the back of the fixture.

Product Images

Recalled High Bay LED light fixture

Recalled High Bay LED light fixture

The model number can be found on the back of High Bay LED light fixture

The model number can be found on the back of High Bay LED light fixture

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 25058
Status: Active
Sold By: NetZero USA; Citory Solutions; Red Sail Developments; Commercial distributors
Manufactured In: China
Units Affected: About 13,000
Distributed To: Nationwide
Importer: NetZero USA Holdings Inc., of Alpharetta, Georgia
Contact: NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.
Agency Last Updated: December 5, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response