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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Smart Home

Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard

Agency Publication Date: December 5, 2017
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Summary

Netgear is recalling about 7,300 Arlo Outdoor Power Adapters (Model VMA4700) sold as aftermarket accessories for Arlo, Arlo Pro, and Arlo Go wire-free outdoor cameras. Water can leak into the weatherproof connector, causing the adapter to short circuit, melt, and overheat. There have been seven reports of the power adapter cord melting and overheating, including one fire, though no injuries have been reported. These black adapters were sold separately from the cameras at Fry’s Electronics and online at Frys.com and Amazon.com between June and October 2017 for about $20.

Risk

Moisture can enter the connector between the cable and the camera, creating an electrical short circuit that causes the cord to melt and overheat, posing a serious fire risk to the home.

What You Should Do

  1. Check your adapter's packaging for model number 'VMA4700' and look at the back of the adapter for part number 332-10985-01.
  2. Verify the adapter is black, has the word 'Arlo' printed on the front, and features a cord approximately eight feet long with a weatherproof connector.
  3. Immediately stop using the recalled power adapter and unplug it from your camera.
  4. Contact Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT, Monday through Friday, or visit www.arlo.com and click on the 'Recall' tab at the top of the page to request a full refund.
  5. For additional questions, call the CPSC Hotline at 800-638-2772.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.

Contact: Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.

Affected Products

Product: Arlo Outdoor Power Adapter (Model VMA4700)
Model:
VMA4700
332-10985-01
Date Ranges: June 2017 through October 2017

Product Images

A view of the aftermarket outdoor power adapter packaging

A view of the aftermarket outdoor power adapter packaging

A view of the aftermarket outdoor power adapter

A view of the aftermarket outdoor power adapter

The partnumber, 332-10985-01 can be found on the adapter.

The partnumber, 332-10985-01 can be found on the adapter.

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 18047
Status: Active
Sold By: Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
Distributor: Netgear Inc., of San Jose, Calif.
Manufactured In: China
Units Affected: About 7,300 (In addition, about 400 were sold in Canada)
Distributed To: Nationwide
Importer: Netgear Inc., of San Jose, Calif.
Contact: Netgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.
Agency Last Updated: December 5, 2017

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response