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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Kitchen & Cookware/Small Appliances

Nestlé Waters North America Recalls Water Dispensers Due to Fire Hazard (Recall Alert)

Agency Publication Date: September 8, 2015
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Summary

Nestlé Waters North America is recalling approximately 190 hot and cold water dispensers because screws holding the heating component can break, causing the unit to overheat and pose a fire hazard. The recalled units are white and silver, stand about 38 inches tall, and feature the Nestlé Waters North America logo on the front. These dispensers were distributed as part of water delivery contracts in Florida, Massachusetts, and New York. Nestlé is providing free replacements for all affected units and is contacting renters directly.

Risk

Internal screws that secure the heat band can fail or detach, which leads to the dispenser overheating. This failure creates a direct fire hazard for homes and businesses where the units are installed.

What You Should Do

  1. Immediately stop using the recalled water dispenser and unplug it from the electrical outlet.
  2. Check the white sticker on the back of your water dispenser for model numbers BW210EZ or BW210EZES.
  3. Verify if your unit's serial number is among the following: LB15A12606, LB15A12620, LB15A12622, LB15A12631, LB15A12670, LB15A12687, LB15A12690, LB15A12762, LB15A12763, LB15A12848, LB15A12849, LB15A12870, or LB15A12888.
  4. Contact Nestlé Waters North America toll-free at 877-580-4638 from 8 a.m. to 9 p.m. ET Monday through Friday, or visit www.readyrefresh.com and click 'Safety & Storage' to schedule a free pickup and receive a free replacement unit.
  5. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

📋Replace

Consumers should immediately stop using the recalled water dispensers, unplug the units and contact Nestlé for a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is contacting renters of the water dispensers directly.

Contact: Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Affected Products

Product: Nestlé Waters North America Cold and Hot Water Dispenser (3 and 5 Gallon)
Model:
BW210EZ
BW210EZES
Lot Numbers:
LB15A12606
LB15A12620
LB15A12622
LB15A12631
LB15A12670
LB15A12687
LB15A12690
LB15A12762
LB15A12763
LB15A12848
LB15A12849
LB15A12870
LB15A12888

Product Images

Recalled Nestlé water dispenser

Recalled Nestlé water dispenser

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 15751
Status: Active
Manufacturer: Nestlé Waters North America, of Stamford, Conn.
Sold By: The water dispensers were distributed to businesses and residential customers in Florida, Massachusetts and New York as part of a water delivery contract.
Manufactured In: China
Units Affected: About 190
Distributed To: Nationwide
Importer: MTN Products Inc., of La Verne, Calif.
Contact: Nestlé Waters North America toll-free at 877-580-4638 Monday through Friday from 8 a.m. to 9 p.m. ET, or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
Agency Last Updated: September 8, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response