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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Kitchen & Cookware/Small Appliances

Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)

Agency Publication Date: July 28, 2017
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Summary

Nestlé Waters North America has recalled approximately 12,300 AccuPure floor-standing filtration dispensers because they can overheat and smoke. The company has received 15 reports of units overheating, including seven incidents where the units emitted smoke or caught fire, though no injuries have been reported. These dispensers were primarily rented or sold to businesses nationwide from April 2011 through April 2017. Nestlé Waters is contacting customers directly to schedule the installation of a replacement unit.

Risk

The internal components of the dispenser can overheat and begin to smoke or catch fire, creating a serious risk of property damage and burn injuries to anyone nearby.

What You Should Do

  1. Immediately unplug the affected water dispenser and stop using it.
  2. Check the back of your water dispenser for a white sticker to identify the model number. Affected units are model HB215-3G (black) and model HW215-3G (white).
  3. Look for the 'AccuPure' logo and an illuminated clock display on the upper front panel of the unit to confirm the brand.
  4. Contact Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, or 8 a.m. to 4 p.m. ET Saturday to confirm your unit is part of the recall and schedule a free replacement installation.
  5. Visit www.readyrefresh.com and click on 'Safety & Storage' at the bottom of the page for additional information regarding this recall.
  6. Contact the CPSC Hotline at 800-638-2772 for additional questions regarding this safety alert.

Your Remedy Options

📋Replace

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.

Contact: Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.

Affected Products

Product: AccuPure floor-standing filtration dispenser (Black)
Model:
HB215-3G
Date Ranges: April 2011 - April 2017
Product: AccuPure floor-standing filtration dispenser (White)
Model:
HW215-3G
HW215 3G
Lot Numbers:
LH15L17393
Date Ranges: April 2011 - April 2017

Product Images

Nestlé Waters AccuPure floor standing filtration dispenser – HB215-3G

Nestlé Waters AccuPure floor standing filtration dispenser – HB215-3G

Nestlé Waters AccuPure floor standing filtration dispenser – HW215-3G

Nestlé Waters AccuPure floor standing filtration dispenser – HW215-3G

Location of Model Number

Location of Model Number

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 17760
Status: Active
Manufacturer: Water Solutions (Hong Kong) Limited of Hong Kong
Sold By: These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.
Manufactured In: China
Units Affected: About 12,300
Distributed To: Nationwide
Importer: Nestlé Waters North America Inc., of Stamford, Conn.; MTN Products Inc., of La Verne, Calif.
Contact: Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
Agency Last Updated: July 28, 2017

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response