Nest Labs is recalling about 440,000 Nest Protect Smoke + CO alarms because a software feature called 'Nest Wave' can prevent the alarm from sounding immediately during a fire. The affected alarms are 5.25-inch square plastic units (about 1.5 inches deep) in black or white with the word 'nest' on a large center button. These units were sold at Best Buy, Home Depot, and online at nest.com and amazon.com between November 15, 2013, and April 3, 2014. Nest is providing an automatic electronic software update that disables the faulty feature for all connected devices.
If there is activity near the device during a fire, the Nest Wave feature may mistake that movement for a command to silence the alarm, causing it to fail to alert residents of a fire. No injuries or incidents have been reported to date.
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Nest Protect Smoke + CO Alarm - Black
Nest Protect Smoke + CO Alarm - White
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response