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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Swimming & Water

Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard

Agency Publication Date: December 9, 2020
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Summary

Neptune Benson is recalling approximately 4,560 Delta UV EA-4H-10 ultra-violet generators used to sanitize swimming pools and spas. These units can leak internally, causing extreme heat to build up where the power cord meets the body, posing a fire hazard. There have been 92 reports of the generators overheating, melting, or burning, although no injuries have occurred. Affected units were sold by Neptune Benson and Delta UV Corporation between August 2016 and February 2020 for about $320 and were commonly installed in Endless Pools.

Risk

Water can leak inside the unit, leading to excessive heat build-up where the power cord connects to the generator. This defect has caused 92 incidents of overheating, melting, or burning, creating a serious fire risk to the surrounding area.

What You Should Do

  1. Check the manufacturing plate located on one end of the generator's steel tube to identify the brand and model number EA-4H-10. The units are silver and black, measuring 4 inches in diameter and 25 inches in length.
  2. Immediately unplug the generator and stop using it if it matches the recalled model.
  3. Contact Neptune Benson at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday, or online at https://www.evoqua.com/en/brands/Neptune-Benson (click the 'recall' link) to arrange for a free inspection and repair or replacement.
  4. For additional questions or to report further incidents, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

📋Replace, Repair

Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.

Contact: Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information.

Affected Products

Product: Delta UV EA-4H-10 ultra-violet generators
Model:
EA-4H-10
Date Ranges: August 2016 - February 2020

Product Images

Recalled Delta UV EA-4H-10 ultra-violet generator

Recalled Delta UV EA-4H-10 ultra-violet generator

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21042
Status: Active
Manufacturer: Neptune Benson, of Warwick, Rhode Island (after August 2016); Delta UV Corporation, of Gardena, California (prior to August 2016).
Sold By: Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers.
Manufactured In: United States
Units Affected: About 4,560
Distributed To: Nationwide
Contact: Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information.
Agency Last Updated: December 9, 2020

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response