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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Tesla, Inc.: Model S, X, 3, and Y Recalled Due to Muted Pedestrian Warning Sounds

Agency Publication Date: February 27, 2024
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Summary

Tesla is recalling 6,557 vehicles, including certain 2013 and 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A software issue caused by factory resets can accidentally mute the Pedestrian Warning System (PWS) sounds, which are required by federal safety standards for electric vehicles. Tesla has released a free over-the-air (OTA) software update to fix the issue and restore the required safety sounds.

Risk

If the Pedestrian Warning System is muted, the vehicle may be too quiet for pedestrians to hear it approaching, significantly increasing the risk of a collision or injury to people nearby.

What You Should Do

  1. Check your Tesla's software version to see if you have received release 2023.44.30.14 or later, which contains the fix for this issue.
  2. If your vehicle has not yet updated, ensure it is connected to Wi-Fi to receive the free over-the-air (OTA) software update automatically.
  3. Confirm if your vehicle is affected by contacting Tesla customer service at 1-877-798-3752 and referencing recall number SB-24-00-006.
  4. For additional information, you may contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Over-the-air (OTA) software update (release 2023.44.30.14).

How to: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owners may contact Tesla customer service at 1-877-798-3752 for more details.

Affected Products

Product: 2013 Tesla Model S
Product: 2018-2021 Tesla Model S
Product: 2020-2021 Tesla Model X
Product: 2018-2022 Tesla Model 3
Product: 2020-2022 Tesla Model Y

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V153000
Status: Active
Manufacturer: Tesla, Inc.
Sold By: Tesla, Inc.
Manufactured In: United States
Units Affected: 6,557 vehicles(6557% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: Yes โ€” fix may be delivered as an over-the-air software update
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: April 27, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SB-24-00-006
Agency Last Updated: May 18, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response