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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Volvo Bus Corporation: 2023 Volvo 9700 Buses Recalled for Missing Emergency Exit Labels

Agency Publication Date: October 3, 2023
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Summary

Volvo Bus Corporation is recalling 19 of its 2023 Volvo 9700 buses because the emergency window exits may be missing required identification and operating instruction labels. These vehicles fail to comply with Federal Motor Vehicle Safety Standard number 217. Owners can contact Volvo Bus customer service to arrange for a free inspection and installation of the necessary labels.

Risk

In an emergency, passengers may be unable to identify or correctly operate the emergency windows if labels and instructions are missing. This can prevent or delay an evacuation, significantly increasing the risk of injury during an accident or fire.

What You Should Do

  1. Check if your vehicle is a 2023 Volvo 9700 bus and contact your fleet manager or Volvo Bus Corporation to confirm if your specific unit is among the 19 affected vehicles.
  2. Contact Volvo Bus customer service at 1-866-870-2046 and reference recall number SR23-85 to schedule a free inspection.
  3. If the emergency exit labels are missing, Prevost (authorized service provider) will install the required identification and operating instruction labels free of charge.
  4. For additional questions or to check your VIN, call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Free inspection and installation of missing emergency exit labels.

How to: Contact Volvo Bus customer service at 1-866-870-2046 to schedule a repair with Prevost.

Affected Products

Product: 2023 Volvo 9700 Bus

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V667000
Status: Active
Manufacturer: Volvo Bus Corporation
Sold By: Authorized dealers
Units Affected: 19 vehicles(2% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: February 1, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SR23-85
Agency Last Updated: September 30, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response