Microsoft has recalled approximately 2.25 million AC power cords sold with Surface Pro, Surface Pro 2, and Surface Pro 3 computers, as well as accessory power supply units sold before March 15, 2015. These power cords can overheat, with 56 reports of cords emitting flames and five reports of electrical shock to consumers. Affected Surface Pro and Pro 2 models feature a black case, while Surface Pro 3 models have a silver case with 'Windows 8 Pro' under the kickstand. Microsoft is providing free replacement AC power cords to all affected customers.
The power cords can overheat during use, causing the material to melt or emit flames, which presents a significant risk of fire and electrical shock to the user.
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Recalled power cord – no sleeve
Microsoft Surface Pro and Surface Pro 2 device
Microsoft Surface Pro 3 device
Microsoft Surface Pro power supply sold separately
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response