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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Diagnostic Equipment

HEYEX 2 and HEYEX PACS Software Recalled for Inaccurate Area Measurements

Agency Publication Date: September 30, 2025
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Summary

MedicalCommunications GmbH is recalling approximately 474 units of its Ashvins variant HEYEX 2 and HEYEX PACS software. The recall affects software versions 2.6.0 (Build 2088) through 2.6.8 (Build 2220). This recall was initiated because the software may calculate area measurements that are smaller than the actual area, which could affect medical diagnoses. If your facility uses this software, contact your software administrator or the manufacturer for instructions on updates or corrections.

Risk

The software may provide measurement values smaller than the actual area being measured. This inaccuracy could lead healthcare providers to make incorrect clinical decisions or diagnoses based on undervalued measurements of anatomical structures or lesions.

What You Should Do

  1. This recall affects Ashvins variant HEYEX 2 and HEYEX PACS software, versions 2.6.0 (Build 2088) through 2.6.8 (Build 2220), with UDI-DI 4260648620046.
  2. Stop using the recalled software for performing area measurements until a correction has been applied.
  3. Contact the manufacturer, MedicalCommunications GmbH, or your distributor to arrange for a software replacement or correction.
  4. If you have clinical concerns regarding previous measurements taken with this software, consult with your facility's medical director or the manufacturer.
  5. Call the FDA at 1-888-463-6332 (1-888-INFO-FDA) for additional questions regarding this medical device recall.

Your Remedy Options

๐Ÿ“‹Other Action
How to: Stop using the recalled product. Contact the manufacturer or your distributor to arrange return, replacement, or correction.

Affected Products

Product: Ashvins variant HEYEX 2 / HEYEX PACS
Variants: Version 2.6.0 (Build 2088) to 2.6.8 (Build 2220)
UDI:
4260648620046

Device Type: Software (Medical Image Management, Picture Archiving and Communication System)

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 97509
Status: Active
Manufacturer: MedicalCommunications GmbH
Sold By: Medical software distributors
Manufactured In: Germany
Units Affected: 474 units
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.