Mazda North American Operations: Loss of Drive Power in EV Mode

Agency Publication Date: October 31, 2024

Summary

Mazda North American Operations is recalling 14,902 of its 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles (PHEVs). A software error in the vehicle's inverter can cause malfunction indicator lights to turn on and lead to a sudden loss of drive power while operating in electric vehicle (EV) mode. To resolve this safety issue, Mazda dealers will provide a free software update for the inverter.

Risk

A sudden loss of drive power while the vehicle is in motion increases the risk of a crash, especially if the failure occurs in high-speed traffic. Mazda reports that improper inverter software is the root cause of this drive power failure.

What You Should Do

Check your vehicle's recall status by visiting www.nhtsa.gov/recalls or by contacting your local Mazda dealer with your Vehicle Identification Number (VIN).
Contact Mazda customer service at 1-800-222-5500 (Option 6) to confirm if your specific 2024 CX-90 or 2025 CX-70 plug-in hybrid is affected by recall number 7024J.
Schedule an appointment with an authorized Mazda dealer to have the remedy performed: 'Dealers will install improved inverter software, free of charge.'
Monitor your vehicle for any illuminated malfunction indicator lights (MILs) and safely pull over if you experience a loss of propulsion.
If you have further questions or need assistance, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Your Remedy Options

Free Repair

Inverter software update

How to: Dealers will install improved inverter software, free of charge.

Affected Products

Product: 2024 Mazda CX-90 Plug-in Hybrid Electric Vehicle

Product: 2025 Mazda CX-70 Plug-in Hybrid Electric Vehicle

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V817000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda dealers

Units Affected: 14,902 vehicles(150% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 19, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7024J

Agency Last Updated: February 12, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response

Summary

What You Should Do

Check your vehicle's recall status by visiting www.nhtsa.gov/recalls or by contacting your local Mazda dealer with your Vehicle Identification Number (VIN).

Contact Mazda customer service at 1-800-222-5500 (Option 6) to confirm if your specific 2024 CX-90 or 2025 CX-70 plug-in hybrid is affected by recall number 7024J.

Schedule an appointment with an authorized Mazda dealer to have the remedy performed: 'Dealers will install improved inverter software, free of charge.'

Monitor your vehicle for any illuminated malfunction indicator lights (MILs) and safely pull over if you experience a loss of propulsion.

If you have further questions or need assistance, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V817000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda dealers

Units Affected: 14,902 vehicles(150% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 19, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7024J

Agency Last Updated: February 12, 2025