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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Chrysler (FCA US, LLC): Loss of Drive Power

Agency Publication Date: September 26, 2024
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Summary

Chrysler (FCA US, LLC) is recalling 336 model year 2024 Ram Promaster Battery Electric (BEV) vehicles. The motor control processor module (MCPA) contains incorrect software that can lead to a sudden loss of drive power while operating. Dealers will provide a free software update to resolve the issue.

Risk

A sudden loss of drive power while the vehicle is in motion can significantly increase the risk of a crash, as the driver may be unable to maintain speed or safely exit traffic.

What You Should Do

  1. Verify if your vehicle is affected by checking your vehicle's 17-digit VIN and identifying if it is a 2024 Ram Promaster Battery Electric (BEV).
  2. Contact any authorized Chrysler dealer to schedule a free appointment to have the motor control processor module (MCPA) software updated.
  3. If you have further questions, contact Chrysler customer service at 1-800-853-1403 and reference recall number 99B.
  4. For additional information, you may call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Free motor control processor module (MCPA) software update.

How to: Contact an authorized dealer to have the software updated at no cost.

Affected Products

Product: 2024 Ram Promaster Battery Electric (BEV)

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V715000
Status: Active
Manufacturer: Chrysler (FCA US, LLC)
Sold By: authorized dealers
Units Affected: 336 vehicles(336% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: October 31, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 99B
Agency Last Updated: February 26, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response