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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Baby & Nursery/Baby Monitors

Lorex Recalls Three Models of Video Monitors Due to Burn Hazard

Agency Publication Date: June 12, 2018
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Summary

About 22,000 Lorex brand video monitors are being recalled because the blue lithium polymer batteries can overheat, swell, and expand. This can cause the battery cover to open or come off, exposing consumers to hot batteries. Lorex has received 328 reports of batteries overheating or expanding, though no injuries have been reported yet. These black monitors were sold in 7-inch and 9-inch sizes as part of surveillance video systems at Best Buy and online from April 2014 through March 2017. Consumers should immediately stop using these monitors and contact Lorex for a full refund.

Risk

The monitor's battery can swell and force the battery compartment open, exposing hot internal components. This poses a direct burn hazard to anyone handling the device or touching the exposed battery.

What You Should Do

  1. Check your monitor to see if it is a black Lorex brand device with 'LOREX' printed on the top left of the screen.
  2. Verify the model and serial number printed on the back panel or top of the monitor. Affected 7-inch models include LW2751 and LW2752. Affected 9-inch models include LW2962H.
  3. For model LW2751, affected serial numbers range from WA01140315501 to WA01140319000; WA02140417501 to WA02140419000; WA0314050251 to WA0314051250; WA0314060001 to WA0314061500; WA03140627347 to WA03140629346; WA03141222601 to WA03141223169; and WA04141223170 to WA04141223350.
  4. For model LW2752, affected serial numbers range from WA01140422265 to WA01140423264; WA0214065501 to WA0214066500; WA02140629347 to WA02140630346; and WA03141121501 to WA03141122000.
  5. For model LW2962H, affected serial numbers include ranges WA01140329001 to WA01140332400; WA02140419001 to WA021404220500; WA02140422001 to WA02140422100; WA0314051251 to W0314053250; WA0314061501 to WA0314061618; WA0414061619 to WA0414063000; WA04140623347 to WA04140625346; WA0514112501 to WA0514114000; and WA05141122501 to WA05141125000.
  6. If your monitor is included in the recall, stop using it immediately and contact Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.lorextechnology.com (click on 'Product Recalls') for instructions on receiving a full refund.
  7. Contact the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled monitors and contact Lorex for instructions on receiving a full refund.

Contact: Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on “Product Recalls” for more information.

Affected Products

Product: Lorex Video Monitor (7-inch)
Model:
LW2751
Lot Numbers:
WA01140315501-WA01140319000
WA02140417501-WA02140419000
WA0314050251-WA0314051250
WA0314060001-WA0314061500
WA03140627347-WA03140629346
WA03141222601-WA03141223169
WA04141223170-WA04141223350
Date Ranges: April 2014 - March 2017
Product: Lorex Video Monitor (7-inch)
Model:
LW2752
Lot Numbers:
WA01140422265-WA01140423264
WA0214065501-WA0214066500
WA02140629347-WA02140630346
WA03141121501-WA03141122000
Date Ranges: April 2014 - March 2017
Product: Lorex Video Monitor (9-inch)
Model:
LW2962H
Lot Numbers:
WA01140329001-WA01140332400
WA02140419001-WA021404220500
WA02140422001-WA02140422100
WA0314051251-W0314053250
WA0314061501-WA0314061618
WA0414061619-WA0414063000
WA04140623347-WA04140625346
WA0514112501-WA0514114000
WA05141122501-WA05141125000
Date Ranges: April 2014 - March 2017

Product Images

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 18177
Status: Active
Manufacturer: RDI Technology (Shenzhen) Co. Ltd, of China
Sold By: Best Buy stores nationwide and online at www.lorextechnology.com and other websites from April 2014 through March 2017. The video monitors were sold in bundles for between $150 and $330.
Manufactured In: China
Units Affected: About 22,000 (In addition, 4,300 were sold in Canada)
Distributed To: Nationwide
Importer: FLIR Commercial Systems Inc., of Goleta, Calif.
Contact: Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lorextechnology.com and click on “Product Recalls” for more information.
Agency Last Updated: June 12, 2018

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response