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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Proterra Operating Company, Inc.: Catalyst Transit Buses Recalled Due to Battery Pack Fire Risk

Agency Publication Date: November 30, 2022
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Summary

Proterra Operating Company is recalling approximately 300 of its 2017-2019 Catalyst transit buses because a defect in the battery pack enclosure can allow liquid to leak inside and accumulate. This accumulation of fluid within the high-voltage battery system can lead to an electrical short and a vehicle fire. Proterra will update the vehicle software and perform inspections and battery pack replacements as needed, free of charge.

Risk

Liquid leaking into and pooling within the battery pack enclosure can cause an internal short circuit, significantly increasing the risk of a fire occurring in the battery compartment.

What You Should Do

  1. Identify if your fleet includes 2017-2019 Proterra Catalyst transit buses.
  2. Contact Proterra customer service at 1-864-438-0000 to schedule a free inspection and repair.
  3. Coordinate with Proterra to receive a software update, which is part of the remedy to address the battery pack issue.
  4. If the inspection reveals liquid accumulation or specific defects, Proterra will replace the affected battery pack at no cost to you.
  5. For further information or to check your specific Vehicle Identification Number (VIN), contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

You have 2 options:

๐Ÿ”งOption 1: Free Repair

Software update and inspection

How to: Contact Proterra customer service to have vehicle software updated and the battery enclosure inspected for leaks.
๐Ÿ”„Option 2: Free Replacement

Battery pack replacement

How to: Proterra will replace the battery pack free of charge if liquid accumulation or defects are found during inspection.

Affected Products

Product: 2017-2019 Proterra Catalyst

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 22V887000
Status: Active
Manufacturer: Proterra Operating Company, Inc.
Sold By: authorized dealers
Units Affected: 300 vehicles(39% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: November 6, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: November 15, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response