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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Volvo Bus Corporation: 9700 Buses Recalled for Dim Wheelchair Lift Warning Lights

Agency Publication Date: December 22, 2023
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Summary

Volvo Bus Corporation is recalling 193 of its 2013-2021 9700 buses because the red beacon lights on the Threshold Warning System (TWS) may not be bright enough. These beacons are intended to alert wheelchair lift users of the threshold location, but they currently fail to meet Federal Motor Vehicle Safety Standards for platform lift systems. Owners of affected vehicles will receive a free replacement of the red beacons to ensure proper visibility. Notification letters were mailed to known owners in September 2024.

Risk

If the warning beacons do not provide enough light, they may be difficult for wheelchair lift users to see, which increases the risk of a fall or other injury during boarding or exiting.

What You Should Do

  1. Identify if you own or operate a 2013-2021 Volvo 9700 bus affected by recall number SR24-81.
  2. Contact Volvo Bus customer service at 1-866-870-2043 to confirm your vehicle's inclusion and to schedule a free replacement of the red beacon lights.
  3. Alternatively, you may contact Prevost directly, as they will be performing the replacement of the red beacons at no cost to owners.
  4. For further information or to check your VIN, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”„Free Replacement

Free replacement of red beacon lights on the Threshold Warning System.

How to: Contact Volvo Bus customer service at 1-866-870-2043 or Prevost to arrange for the free installation of brighter red beacons.

Affected Products

Product: 2013-2021 Volvo 9700 Bus

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V890000
Status: Active
Manufacturer: Volvo Bus Corporation
Sold By: authorized dealers
Units Affected: 193 vehicles(193% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: September 16, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SR24-81
Agency Last Updated: March 31, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response