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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Batteries & Chargers

LG RESU 10H Home Energy Storage Batteries Recalled for Fire Hazard

Agency Publication Date: October 27, 2022
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Summary

LG Energy Solution Michigan is recalling about 11,500 Model RESU 10H lithium-ion home energy storage batteries that were installed with residential solar panel systems. These batteries can overheat, posing a risk of fire and the emission of harmful smoke. There has been one report of a battery smoking and catching fire, which resulted in property damage, though no injuries have been reported. LG is providing a diagnostic software update designed to monitor the battery and shut it down if a fire risk is detected.

Risk

The batteries can overheat during use, which may cause the unit to catch fire or release dangerous smoke. One incident of a fire causing property damage has already been reported.

What You Should Do

  1. The recalled products are LG Model RESU 10H lithium-ion storage batteries installed in residential solar systems, which measure approximately 29 by 36 by 8 inches and have the LG logo on the top left front panel.
  2. Check your battery's serial number, which is located behind the access door. Recalled units have serial numbers beginning with R15563P3S.
  3. If your battery is connected online, LG Energy Solution Michigan will arrange for a remote software update to monitor the unit. If your unit is not connected online, the firm, its distributors, or its installers will contact you directly to arrange a manual update by a technician.
  4. If the diagnostic software shuts down your battery, do not attempt to turn it back on. Contact LG Energy Solution Michigan immediately for further instructions.
  5. Contact LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email RESUservice@lgensol.com, or visit www.lgessbattery.com/us and click on "Safety Recall" for more information.
  6. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

🔧Free Repair

LG Energy Solution Michigan will arrange for remote software updates to recalled batteries that are connected online. The diagnostic software updates are designed to monitor the recalled battery cells and shut down the battery if a fire risk is detected. If the battery shuts down, please contact LG Energy Solution Michigan for further instructions. Do not attempt to turn the battery on again. LG Energy Solution Michigan, its distributors, and its installers are contacting owners directly if their units are not connected online to arrange for a technician visit to manually update the diagnostic software.

Contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us/main/main.lg or www.lgessbattery.com/us and click on "Safety Recall" in the popup window.

Affected Products

Product: LG Energy Solution RESU 10H Lithium-Ion Residential Energy Storage System Batteries
Model:
RESU 10H
Serial Numbers:
R15563P3S (beginning with)
Date Ranges: Sold March 2017 through March 2020

The batteries are wall mounted and measure about 29 by 36 by 8 inches, weighing roughly 220 pounds. The serial number label is located behind the access door.

Product Images

Recalled RESU 10H home battery

Recalled RESU 10H home battery

The serial number label is located behind the access door of the recalled RESU 10H home battery

The serial number label is located behind the access door of the recalled RESU 10H home battery

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 23705
Status: Active
Sold By: Sunrun; AEE Solar; Baywa; CED; Krannich; Independent Electric Supply; Inter Island Solar Supply
Manufactured In: Korea
Units Affected: About 11,500
Distributed To: Nationwide
Importer: LG Energy Solution Michigan Inc., of Holland Mich.
Contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us/main/main.lg or www.lgessbattery.com/us and click on "Safety Recall" in the popup window.
Agency Last Updated: October 27, 2022

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response