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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Batteries & Chargers

LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard

Agency Publication Date: August 4, 2021
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Summary

LG Energy Solution Michigan has recalled approximately 10,000 LG Chem RESU 10H lithium-ion home energy storage batteries due to a defect that allows them to overheat and catch fire. There have been five reports of these batteries smoking and catching fire, resulting in property damage and one injury. These silver, wall-mounted batteries were sold by various solar energy distributors nationwide from January 2017 through April 2019 for about $8,000, and the company is providing free replacements for all affected units.

Risk

The internal battery cells can overheat, which may cause the unit to emit harmful smoke and catch fire within a residence. Five such incidents have already been reported, including one that resulted in a person being injured.

What You Should Do

  1. Check the front of your home battery for the LG logo on the top left side and verify if it is a silver RESU 10H model measuring about 29 by 36 by 8 inches.
  2. Open the access door of the battery to locate the serial number label; the recall affects units with serial numbers starting with R15563P3.
  3. If your battery is affected, contact LG Energy Solution Michigan immediately at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, or email RESUservice@lgensol.com to schedule a free replacement.
  4. For batteries connected online, the company will remotely apply modifications to reduce overheating risks until the physical replacement can be completed.
  5. Visit www.lgessbattery.com/us and click on 'Battery Recall: Free Replacement Campaign' for additional instructions and to register your unit.
  6. Call the CPSC Hotline at 800-638-2772 if you have further questions regarding this or any other consumer product safety recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan will arrange for modifications to recalled batteries that are connected online to reduce the risk of overheating until they can be replaced with new batteries. LG Energy Solution Michigan, its distributors, and its installers also are attempting to contact owners directly.

Contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us or https://www.lgessbattery.com/us/main/main.lg and click on "Battery Recall: Free Replacement Campaign" for more information.

Affected Products

Product: LG Chem RESU 10H Lithium-Ion Residential Energy Storage System Batteries
Model:
RESU 10H
Lot Numbers:
Serial numbers starting with R15563P3
Date Ranges: Sold from January 2017 through April 2019

Product Images

Recalled RESU 10H home battery

Recalled RESU 10H home battery

The serial number label is located behind the access door of the recalled RESU 10H home battery.

The serial number label is located behind the access door of the recalled RESU 10H home battery.

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21175
Status: Active
Sold By: Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, and Inter Island Solar Supply from January 2017 through April 2019 for about $8,000.
Manufactured In: Korea
Units Affected: About 10,000 (In addition, 2017-2019 RESU 10H were previously recalled for a fire hazard on December 16, 2020.)
Distributed To: Nationwide
Importer: LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.)
Contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us or https://www.lgessbattery.com/us/main/main.lg and click on "Battery Recall: Free Replacement Campaign" for more information.
Agency Last Updated: August 4, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response