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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture/Window Coverings

Levolor Recalls Custom Cellular Shades Due to Strangulation Hazard (Recall Alert)

Agency Publication Date: July 11, 2019
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Summary

Levolor is recalling about 30,000 Two-Corded Custom Cellular window shades because the pull cords are joined by a non-breakaway connector. This design creates a loop that can easily trap a child's neck. These custom shades were manufactured between December 15, 2018, and April 30, 2019, and sold at Levolor dealers nationwide and online at levolor.com. Consumers should immediately stop using these shades and contact Levolor for a free repair kit.

Risk

The pull cords are joined by a non-breakaway connector which creates a permanent loop. This poses a serious strangulation hazard to small children who can become entangled in the cord loop.

What You Should Do

  1. Immediately stop using the recalled Levolor Two-Corded Custom Cellular window shades.
  2. Check the sticker on the bottom rail of your shades to confirm the Levolor logo.
  3. Look at the sticker on the head rail (the top metal piece) to find the manufacturing date; only units manufactured between 12/15/2018 and 04/30/2019 are affected.
  4. Verify if your shades meet the following recalled specifications: Bottom-up single cell (60 inches wide or less), Bottom-up double cell (44 inches wide or less), Top-Down/Bottom-Up or Day/Night corded products (42 inches wide or less), or other specialty custom shapes.
  5. Contact Levolor at 800-752-9677 from 8:30 a.m. to 6:30 p.m. ET Monday through Friday, or email recall@levolor.com to receive a free repair kit.
  6. You can also visit www.Levolor.com and click on 'Custom Cellular Recall' at the bottom of the page for more information and to request your kit.
  7. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this safety recall.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled shades and contact Levolor for a free repair kit. Levolor is contacting purchasers directly.

Contact: Levolor at 800-752-9677 from 8:30 a.m. to 6:30 p.m. ET Monday through Friday, email at recall@levolor.com or online at www.Levolor.com and click on Custom Cellular Recall at the bottom of the page for more information.

Affected Products

Product: Levolor Two-Corded Custom Cellular Shades
Model:
Bottom up single cell (60 inches or less in width)
Bottom up double cell (44 inches or less in width)
Top-Down/Bottom-Up corded (42 inches or less in width)
Day/Night corded (42 inches or less in width)
Specialty shape custom cellular configurations
Date Ranges: Manufactured between 12/15/2018 and 04/30/2019, Sold between December 2018 and April 2019

Product Images

Representative photo of the Levolor cellular shade

Representative photo of the Levolor cellular shade

Recalled Levolor cellular shade permanent cord connector

Recalled Levolor cellular shade permanent cord connector

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 19761
Status: Active
Sold By: Levolor dealers nationwide and online at www.levolor.com from December 2018 through April 2019 for between $65 and $1,125.
Manufactured In: Mexico
Units Affected: About 30,000
Distributed To: Nationwide
Importer: Levolor Inc., of Atlanta, Ga.
Contact: Levolor at 800-752-9677 from 8:30 a.m. to 6:30 p.m. ET Monday through Friday, email at recall@levolor.com or online at www.Levolor.com and click on Custom Cellular Recall at the bottom of the page for more information.
Agency Last Updated: July 11, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response