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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Fitness Equipment

Krankcycle by Matrix with Detachable Seat Recalled by Johnson Health Tech Due to Fall Hazard

Agency Publication Date: July 25, 2013
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Summary

Johnson Health Tech is recalling about 2,200 Johnny G. Krankcycles® by Matrix because the seat can unexpectedly detach from the frame during exercise. This defect poses a serious fall hazard, with two injuries already reported including broken ribs and a back injury requiring surgery. These black and silver cardio machines were sold between January 2008 and January 2012 at various health clubs, military facilities, and online. Owners can choose to have a technician permanently bolt the seat to the frame for free or remove the seat for a refund.

Risk

The seat can suddenly disconnect from the machine's frame while a person is sitting on it, causing the user to fall to the ground. This has resulted in serious injuries including broken ribs and a back injury that required surgical intervention.

What You Should Do

  1. Identify if your machine is affected by checking the frame for 'KRANKcycle' and 'Matrix' branding and confirming if the seat can be removed by simply lifting up on it.
  2. Immediately stop using the recalled Krankcycles in both home and commercial exercise facilities to prevent falls.
  3. Contact Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday to schedule a free repair.
  4. Choose between two remedy options: a service technician will visit to permanently bolt the seat to the frame, or they will remove the seat and provide you with a refund.
  5. You may also visit www.matrixfitness.com and click on the 'Safety Notice' link at the bottom of the page for more information or to initiate a service request.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers and exercise facilities should immediately stop using the recalled Krankcycles and contact Johnson Health Tech North America to schedule a free repair, which consists of a service technician permanently bolting the seat to the frame or removing the seat for which the consumer will receive a refund. This includes any Krankcycles sold online.

Contact: Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.

Affected Products

Product: Johnny G. Krankcycle® by Matrix
Date Ranges: Sold from January 2008 through January 2012

Product Images

Recalled Krankcycle with detachable seat

Recalled Krankcycle with detachable seat

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13250
Status: Active
Sold By: Johnson Health Tech to consumers, health clubs, military facilities, physical therapists, public parks facilities nationwide and they were also sold on various websites, including www.bike-on.com, from January 2008 through January 2012 for between $2,200 and $2,700.
Manufactured In: Taiwan
Units Affected: About 2,200
Distributed To: Nationwide
Importer: Johnson Health Tech North America, of Cottage Grove, Wis.
Contact: Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
Agency Last Updated: January 26, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response