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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Kitchen & Cookware/Small Appliances

Kenmore Microwave Ovens Recalled Due to Burn Hazard; Made by Guangdong Galanz; Sold Exclusively at Sears and Sears Hometown and Outlet Stores

Agency Publication Date: November 14, 2019
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Summary

Approximately 700 Kenmore Elite countertop convection microwave ovens are being recalled because incorrect internal wiring can cause the exterior to reach dangerous temperatures above 183 degrees Fahrenheit. This recall affects 1,000-watt models manufactured on April 27, 2017, and sold exclusively at Sears and Sears Hometown and Outlet stores. Although no injuries have been reported, the high exterior heat poses a significant risk to anyone who touches the unit while it is in use. Consumers who own this specific model should stop using it immediately and contact Sears for a free in-home repair.

Risk

Faulty internal wiring causes the microwave's outer surface to overheat to temperatures exceeding 183 degrees Fahrenheit. This creates a severe burn hazard for users who may come into contact with the exterior of the appliance during or after operation.

What You Should Do

  1. Check the back of your microwave for the data plate to confirm the model and serial numbers. This recall specifically affects model number 204.77603610 with serial numbers beginning with '170427' (within the range 17042700001 to 17042700684).
  2. Look for the 'Kenmore Elite' brand name printed near the bottom of the microwave door to help identify the unit.
  3. Immediately stop using the recalled microwave oven to prevent the risk of burn injuries.
  4. Contact Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday to schedule a free in-home repair.
  5. Visit www.sears.com and click on 'Product Recalls' for additional information regarding this repair program.
  6. Contact the CPSC Hotline at 800-638-2772 if you have further questions regarding this safety recall.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled microwave ovens and contact Sears for a free in-home repair.

Contact: Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.

Affected Products

Product: Kenmore Elite 1,000-watt countertop convection microwave oven
Model:
204.77603610
Lot Numbers:
17042700001 through 17042700684 (Serial Number Range)
Date Ranges: Sold May 2017 through July 2018

Product Images

Recalled Kenmore Elite microwave oven

Recalled Kenmore Elite microwave oven

Model and serial numbers on the back of recalled microwave ovens

Model and serial numbers on the back of recalled microwave ovens

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20020
Status: Active
Manufacturer: Galanz Guangdong Microwave Electrical Appliances Manufacturing Co. Ltd., of China
Sold By: Exclusively at Sears and Sears Hometown and Outlet Stores nationwide from May 2017 through July 2018 for about $350.
Manufactured In: China
Units Affected: About 700
Distributed To: Nationwide
Importer: Sears Holdings Management Corporation, of Hoffman Estates, Ill.
Contact: Sears at 800-659-7026 from 7 a.m. to 7 p.m. CT Monday through Friday, or online at www.sears.com and click on “Product Recalls” for more information.
Agency Last Updated: November 14, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response