Johnson Health Tech is recalling about 10,500 Matrix ClimbMill stair-step exercise machines because the stop/pause controls on the right handgrip can malfunction. This defect causes a fall hazard, and the firm has already received 19 reports of handgrip malfunctions, including eight injuries such as a dislocated shoulder, scrapes, and bumps. These commercial black and gray machines were sold at fitness equipment dealers nationwide between December 2011 and September 2015 for between $8,000 and $13,000. Consumers should stop using affected units and contact the manufacturer for a free repair.
The controls on the right handgrip can fail to stop or pause the machine as expected, which can cause a user to lose their balance and fall from the moving stairs.
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Johnson Health Tech ClimbMills serial number location
Affected stop/pause controls
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response