About 12,885 Matrix-brand Training Cycles are recalled because the adjustable seat can unexpectedly lower while in use. The recall includes models CXP-03, CXC-02, CXM-03, CXV, and CXM-02, which were sold primarily to commercial fitness facilities and through distributors between January 2021 and October 2024. The manufacturer has received 63 reports of seats suddenly dropping, including two instances where riders fell off the bike. Consumers should stop using the bikes immediately and contact the manufacturer to arrange for a free repair kit to be installed by a technician.
The training cycle's adjustable seat can suddenly and unexpectedly lower while a rider is in motion, causing the user to lose their balance and potentially fall off the equipment.
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Model and serial numbers are located on a label on the lower rear area of the cycle frame.
Recalled Matrix-brand Training Cycle Model CXC-02
Recalled Matrix-brand Training Cycle Model CXM-02, Model CXM-03
Recalled Matrix-brand Training Cycle Model CXP-03
Recalled Matrix-brand Training Cycle Model CXV
Location of Serial Number on Rear of Cycle Frame
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response