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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Tools & Hardware/Fasteners & Hardware

JELD-WEN Recalls to Repair Interior Bifold Doors Due to Impact Hazard

Agency Publication Date: October 23, 2012
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Summary

JELD-WEN and Reliabilt have recalled approximately 170,800 interior bifold doors because a metal hardware component called the lower pivot pin can break. If the pin fails, the door can suddenly detach from its overhead track and fall, potentially hitting someone nearby. The recall includes molded white panel and flush natural wood grain doors sold at Home Depot, Lowe's, and other retailers between February 2011 and March 2012. JELD-WEN has received twelve reports of these pins breaking, including three incidents that resulted in minor injuries. Consumers should contact JELD-WEN to receive free replacement hardware and technical assistance.

Risk

The lower pivot pin is a metal screw that can break under stress, causing the bifold door to lose its bottom support and disengage from the upper track. This allows the heavy door panel to fall unexpectedly onto residents, posing a risk of impact and bruising injuries.

What You Should Do

  1. Locate the lower pivot pin at the bottom edge of your JELD-WEN or Reliabilt bifold door to check if it is affected.
  2. Identify the white plastic sleeve that holds the metal pivot pin; look specifically for 12 rectangular indentations in the collar at the end of that plastic sleeve.
  3. If your door has these 12 rectangular indentations on the pivot pin sleeve, stop using the doors immediately.
  4. Contact JELD-WEN toll-free at (877) 228-4888 between 7 a.m. and 6 p.m. CT Monday through Friday to request free replacement hardware.
  5. You can also visit www.jeld-wen.com and navigate to the product safety page at www.jeld-wen.com/newhardware for more information and to obtain technical assistance for the repair.
  6. Call the CPSC Hotline at 800-638-2772 if you have further questions regarding this safety recall.

Your Remedy Options

๐Ÿ“‹Replace

Consumers should stop using the doors and contact JELD-WEN for assistance in identifying and obtaining free replacement hardware and technical assistance.

Contact: JELD-WEN toll-free at (877) 228-4888 between 7 a.m. and 6 p.m. CT Monday through Friday, online at www.jeld-wen.com or directly to the product safety page at www.jeld-wen.com/newhardware for more information.

Affected Products

Product: JELD-WEN Molded White Panel Bifold Door
Date Ranges: February 2011 - March 2012
Product: JELD-WEN Flush Natural Wood Grain Bifold Door
Date Ranges: February 2011 - March 2012
Product: Reliabilt Molded Natural Wood Grain Bifold Door
Date Ranges: February 2011 - March 2012
Product: Reliabilt Flush Natural Wood Grain Bifold Door
Date Ranges: February 2011 - March 2012

Product Images

Detail of pin in recalled interior bifold doors showing rectangular indentation

Detail of pin in recalled interior bifold doors showing rectangular indentation

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Picture of recalled JELD-WEN Molded Panel Bifold, JELD-WEN Flush Natural Wood Grain Bifold, Reliabilt Molded Natural Wood Grain Bifold and Reliabilt Flush Natural Wood Grain

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13016
Status: Active
Manufacturer: JELD-WEN, Inc., of Klamath Falls, Ore.
Sold By: Home Depot, Lowe's and other building products retailers between February 2011 and March 2012 for about $40 to $80.
Manufactured In: United States
Units Affected: About 170,800
Distributed To: Nationwide
Contact: JELD-WEN toll-free at (877) 228-4888 between 7 a.m. and 6 p.m. CT Monday through Friday, online at www.jeld-wen.com or directly to the product safety page at www.jeld-wen.com/newhardware for more information.
Agency Last Updated: January 12, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response