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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Medical Devices/Home Healthcare

Omnipod 5 iOS App Recalled for Software Bug Causing Insulin Over-delivery

Agency Publication Date: October 10, 2025
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Summary

Insulet Corporation has recalled approximately 174,013 units of the Omnipod 5 iOS application, specifically all software versions starting with 2.X.X. A software error occurs when a user uses the iPhone's magnifying feature while typing on the keyboard, which can cause single numbers in manual entry fields—such as insulin bolus doses or I:C ratios—to duplicate. If this error goes unnoticed, the device may deliver more insulin than intended. Consumers should contact their healthcare provider or Insulet Corporation for guidance on managing their insulin delivery while this issue is addressed.

Risk

The duplication of digits in insulin delivery fields can lead to the over-delivery of insulin, which may cause severe hypoglycemia (low blood sugar). Hypoglycemia is a serious condition that can lead to confusion, loss of consciousness, or seizures if not treated immediately.

What You Should Do

  1. This recall involves the Omnipod 5 iOS application, including all software versions 2.X.X (UDI 10385083000459), used to manage insulin delivery on iPhone devices.
  2. Check the settings menu within your Omnipod 5 iOS app to confirm if you are running software version 2.X.X.
  3. Avoid using the iPhone magnifying feature (selecting and holding down on a manual entry field) while entering numbers into the Omnipod 5 application.
  4. Carefully double-check every value entered into the bolus entry, I:C ratio, or bolus calculator fields to ensure no digits have duplicated before starting any insulin delivery.
  5. Stop using the product. Return it to the place of purchase for a refund or replacement, throw it away, or contact your healthcare provider or Insulet Corporation for further instructions.
  6. Call the FDA: 1-888-463-6332 (1-888-INFO-FDA) for additional questions regarding this recall.

Your Remedy Options

You have 2 options:

💰Option 1: Full Refund
How to: Contact your healthcare provider, or return the product to the place of purchase for a refund or replacement
🗑️Option 2: Dispose of Product
How to: Stop using and throw the product away.

Affected Products

Product: Omnipod 5 App Software
Variants: iOS application, Software versions 2.X.X
UDI:
10385083000459

The failure occurs if a user selects and holds down on a manual entry field to magnify the visual field while simultaneously selecting a number on the keyboard.

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 97597
Status: Active
Manufacturer: Insulet Corporation
Sold By: App Store; Healthcare providers; Direct from manufacturer
Manufactured In: United States
Units Affected: 174,013 units
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES · Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.