New Flyer of America, Inc. is recalling approximately 2,354 Xcelsior buses from model years 2012 through 2025. These buses may have been manufactured without the required number of emergency exits or with exits placed in incorrect locations, failing to meet federal safety standards. New Flyer will provide owners with free instructions and the parts needed to add or relocate emergency egress windows. Owner notification letters were mailed on October 8, 2025.
Having too few or poorly located emergency exits can prevent or delay passengers from escaping the vehicle during an emergency, such as a fire or crash. This delay significantly increases the risk of injury to passengers and the driver.
Addition of emergency egress windows and relocation of exits as needed.
Recall refers to vehicles failing to comply with FMVSS 217.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: NHTSA Notice · Raw API Response