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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicle Parts & Equipment/Electrical & Lighting

Ford Motor Company: Digital Instrument Panel May Fail to Illuminate

Agency Publication Date: July 21, 2023
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Summary

Ford Motor Company is recalling approximately 38,695 vehicles including 2023 Escape and various Super Duty F-Series trucks. These vehicles are equipped with digital instrument panel clusters that may have been improperly soldered, which can prevent the dashboard from lighting up. Without a working instrument panel, drivers cannot see critical safety information like the speedometer or warning lights. Ford will replace the faulty module or the entire instrument panel at no cost to the owner.

Risk

An inoperable instrument panel prevents the driver from seeing vital information such as vehicle speed and safety warning lights, significantly increasing the risk of a crash.

What You Should Do

  1. Check your vehicle's registration or door jamb sticker to confirm if you own a 2023 Ford Escape, Super Duty F-250, F-350, F-450, or F-550 equipped with a digital instrument panel.
  2. If your vehicle's instrument panel fails to illuminate, contact a Ford or Lincoln dealer immediately to schedule a free repair.
  3. Dealers will replace the digital instrument cluster module or the entire instrument panel assembly as necessary at no charge to you.
  4. For more information, contact Ford customer service at 1-866-436-7332 and mention recall number 23C25.
  5. For additional questions, you may call the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

You have 2 options:

๐Ÿ”งOption 1: Free Repair

Free replacement of the digital instrument panel cluster or module.

How to: Contact a Ford dealer to have the module or instrument panel replaced free of charge.
๐Ÿ”„Option 2: Free Replacement

Full replacement of the instrument panel if the module repair is not sufficient.

How to: Dealers will replace the instrument panel as necessary, free of charge.

Affected Products

Product: 2023 Ford Escape
Product: 2023 Ford Super Duty F-250
Product: 2023 Ford Super Duty F-350
Product: 2023 Ford Super Duty F-450
Product: 2023 Ford Super Duty F-550

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V506000
Status: Active
Manufacturer: Ford Motor Company
Sold By: Ford dealers
Units Affected: 38,695 vehicles(387% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: December 4, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 23C25
Agency Last Updated: June 6, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response