Mazda North American Operations: Instrument Cluster Display and Function Errors

Agency Publication Date: October 31, 2024

Summary

Mazda is recalling approximately 80,915 vehicles, specifically the 2024-2025 CX-90 and 2025 CX-70 models equipped with a Dash Electrical Supply Unit (ESU). A software defect during vehicle startup can cause several safety systems to fail, including the defroster, seat belt warning, 360° view monitor, and the high-voltage battery cooling system for plug-in hybrid (PHEV) models. Owners should contact a Mazda dealer to receive a free software update to resolve these issues.

Risk

Failure of the Dash ESU can disable critical safety features like the windshield defroster (reducing visibility) and seat belt warnings, as well as the PHEV battery cooling system, which significantly increases the risk of a crash or vehicle damage.

What You Should Do

Contact an authorized Mazda dealer to schedule an appointment for the necessary software update. Owners may contact Mazda customer service at 1-800-222-5500 Option 6 and refer to recall number 7124J.
Verify if your specific vehicle is affected by entering your 17-digit VIN at www.nhtsa.gov/recalls or through the Mazda owner portal.
Follow the official remedy: 'Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.'
Pay close attention to your instrument cluster during vehicle startup; if functions like the defroster or 360° monitor do not activate, be aware that safety systems may be compromised.
For additional questions or concerns, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

Free Repair

Software update for the Dash Electrical Supply Unit (ESU).

How to: Dealers will reprogram the Dash ESU with improved software, free of charge. Owners should contact Mazda customer service at 1-800-222-5500 Option 6.

Affected Products

Product: 2024-2025 Mazda CX-90

Part / Model:

7124J

Product: 2025 Mazda CX-70

Part / Model:

7124J

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V814000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda Dealers

Units Affected: 80,915 vehicles(810% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 18, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7124J

Agency Last Updated: December 30, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response

Summary

What You Should Do

Contact an authorized Mazda dealer to schedule an appointment for the necessary software update. Owners may contact Mazda customer service at 1-800-222-5500 Option 6 and refer to recall number 7124J.

Verify if your specific vehicle is affected by entering your 17-digit VIN at www.nhtsa.gov/recalls or through the Mazda owner portal.

Follow the official remedy: 'Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.'

Pay close attention to your instrument cluster during vehicle startup; if functions like the defroster or 360° monitor do not activate, be aware that safety systems may be compromised.

For additional questions or concerns, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 24V814000

Status: Active

Manufacturer: Mazda North American Operations

Sold By: Authorized Mazda Dealers

Units Affected: 80,915 vehicles(810% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: December 18, 2024

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: 7124J

Agency Last Updated: December 30, 2024