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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

General Motors, LLC: Incorrect Software in Transmission Control Module

Agency Publication Date: November 7, 2024
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Summary

General Motors is recalling approximately 77,824 Chevrolet Express and GMC Savana vehicles from the 2022-2023 model years. These vehicles contain incorrect software in the transmission control module that can lead to hazardous driving conditions including power loss or unintended movement. To resolve the issue, dealers will provide a free software update to the transmission system.

Risk

The faulty software can cause the rear wheels to lock up or the vehicle to move in an unexpected direction, significantly increasing the risk of a crash. While no specific incidents are mentioned, the defect can also lead to harsh shifting and unintended deceleration during operation.

What You Should Do

  1. Check your vehicle's make, model, and year to see if you own a 2022-2023 Chevrolet Express or GMC Savana.
  2. Contact your local Chevrolet or GMC dealer to schedule an appointment for a free software update for the transmission control module (TCM).
  3. Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620.
  4. If you have further questions, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Software update for the transmission control module (TCM).

How to: Dealers will update the transmission control module software calibration, free of charge. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782.

Affected Products

Product: 2022-2023 Chevrolet Express
Product: 2022-2023 GMC Savana

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V839000
Status: Active
Manufacturer: General Motors, LLC
Sold By: Authorized General Motors Dealers
Units Affected: 77,824 vehicles(779% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: December 9, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: N242471620
Agency Last Updated: January 10, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response